Jobs in Swansea, United Kingdom
VP, Virtual Customer Experience & Digital Transformation
Yorkshire Building Society
SEM & Paid Marketing Program Lead
Forbes Advisor
Senior Product Legal Counsel — Borrowing (Remote)
Monzo Bank Limited
Program Manager- SEM (Remote)
Forbes Advisor
Employee Relations Specialist: Complex Cases & Change Leader
Teleperformance SE
Discover more opportunities than anywhere else. Find more jobs nowSenior Manager Customer Services (Virtual Channels)
Yorkshire Building Society
Sales Director
Resource Group
Remote Assistant Revenue Manager - Hospitality (6-Month)
BGAM Hotels (Cheshunt) Limited
Connect with headhunters to apply for similar jobsSenior Energy & Carbon Consultant
Sustainable Energy First
New Build Sub-Contracted Kitchen Installer
wren kitchens
Bioanalytical Study Manager - client dedicated
Thermo Fisher Scientific Inc.
Experienced Qualified Social Worker
Islington Council
Regional Account Manager – North England | Travel + Car
Biffa Ltd
Remote Assessor & Tutor with IQA – Flexible
Learndirect LTD
Remote Office Admin & Data Entry Assistant
Top Level Promotions
Reward Programs Lead: End-to-End, Global, Remote & Flexible
Referrals Only
Product Legal Counsel, Borrowing
Monzo Bank Limited
Home-Based Estate Agency Partner - Uncapped Earnings
Humphrey & Kirk
Contract Kitchen Installer for New Builds, Flexible Hours
wren kitchens
Remote Bioanalytical Study Manager – Global Trials
Thermo Fisher Scientific Inc.
Employee Relations Specialist - Remote
Teleperformance SE
Independent Reviewing Officer — Champion for Children in Care
Islington Council
VP, Virtual Customer Experience & Digital Transformation
Job summary
A prominent financial services organization seeks a Senior Customer Service leader to drive excellence in its virtual Customer Service team. In this role, you will inspire and lead over 200 colleagues while ensuring exceptional customer experiences through innovative digital solutions. Key responsibilities include managing operations, leading strategic changes, and optimizing processes for future scalability. The position offers substantial opportunities for personal development in a flexible and inclusive environment, enhancing both team and customer engagement.
Benefits
Qualifications
- Proven leadership experience in a large-scale contact centre or customer service environment.
- Experience in shaping and implementing unified engagement strategies.
- Expertise in digital transformation and virtual channel strategy.
Responsibilities
- Lead and inspire a team of over 200 colleagues in virtual customer service.
- Drive digital transformation journey and omnichannel integration.
- Collaborate with cross-functional stakeholders to enhance customer experience.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.