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ITSM Operations Lead – Remote (UK) & Global Support
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ITSM Operations Lead – Remote (UK) & Global Support
Job summary
A leading engineering firm is looking for an ITSM Operations Lead to enhance their ITIL-aligned service delivery. You will manage incident, problem, and change management while ensuring quality service for business-critical systems. Strong ITIL knowledge and operational experience in IT services are essential. This role offers a permanent remote position with comprehensive employee benefits, including wellness support and family-friendly policies.
Benefits
Qualifications
- Proven experience in IT Operations or Service Support roles.
- Strong knowledge of ITIL v4 frameworks.
- Experience in managing SLAs and KPIs.
Responsibilities
- Drive ITIL processes across service management.
- Lead resolution efforts for major incidents.
- Prepare and present service performance reports.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.