ITSM Operations Lead – Remote (UK) & Global Support

ENGINEERINGUK; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading engineering firm is looking for an ITSM Operations Lead to enhance their ITIL-aligned service delivery. You will manage incident, problem, and change management while ensuring quality service for business-critical systems. Strong ITIL knowledge and operational experience in IT services are essential. This role offers a permanent remote position with comprehensive employee benefits, including wellness support and family-friendly policies.

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Support for neurodiverse colleagues

Fertility and adoption support

Qualifications

• Proven experience in IT Operations or Service Support roles.
• Strong knowledge of ITIL v4 frameworks.
• Experience in managing SLAs and KPIs.

Responsibilities

• Drive ITIL processes across service management.
• Lead resolution efforts for major incidents.
• Prepare and present service performance reports.

Skills

ITIL knowledge

Service management

Problem-solving skills

Stakeholder engagement

Tools

ServiceNow

Job description

A leading engineering firm is looking for an ITSM Operations Lead to enhance their ITIL-aligned service delivery. You will manage incident, problem, and change management while ensuring quality service for business-critical systems. Strong ITIL knowledge and operational experience in IT services are essential. This role offers a permanent remote position with comprehensive employee benefits, including wellness support and family-friendly policies.