Jobs in Stevenage, United Kingdom

Customer Success Manager – AI Automation SaaS
Remote (Europe) | Full Time | € Competitive + Benefits

Our client is a high-growth, VC-backed SaaS business that’s reshaping the enterprise automation landscape. With next-gen AI technology already powering complex workflows for global clients, this business is scaling fast—and they need a commercially-minded, enterprise-grade Customer Success Manager to help drive that momentum.

The Opportunity

This is more than just managing customer relationships—it’s about owning the full success lifecycle, from onboarding and enablement through to expansion and retention. You’ll work closely with enterprise clients, helping them adopt AI-driven automation tools that deliver measurable results. If you’ve got a background in SaaS and know how to turn adoption into advocacy, this one’s for you.

In This Role, You Will:

• Lead enterprise onboarding, adoption, and retention across multiple accounts
• Design and scale repeatable success strategies with a focus on automation
• Be the go-to advisor for clients, supporting them through transformation and change
• Deliver customer training programs that shorten time-to-value and drive product stickiness
• Collaborate across Product, Engineering, and Sales to keep the customer at the centre of every decision
• Monitor account health and surface expansion opportunities early

What You’ll Bring:

• 5+ years’ experience in Customer Success, Implementation, or similar roles
• Proven ability to manage complex enterprise accounts in a high-growth SaaS or AI/automation setting
• Strong project management skills and a track record of scaling customer engagement models
• Confident communicator with executive presence and the ability to influence across levels
• Familiarity with success metrics, retention playbooks, and automation strategy
• Fluent English (additional languages a plus)

What’s on Offer:

• Fully remote setup (Europe-based) with autonomy and trust from day one
• The chance to directly influence enterprise success and long-term growth
• Total package circe 100k, and a strong benefits package
• A collaborative, forward-thinking team building world-class automation tools
• Work with some of the sharpest minds in AI, SaaS, and enterprise tech

Certus Recruitment Group is a specialist consultancy providing sales, marketing, and IT recruitment services across North America, the UK, Europe, and Australia