Jobs in Oldham, United Kingdom

Are you passionate about technology, transformation, and making a real impact in the legal sector? We’re a technology consultancy helping professional services firms reimagine how they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, we’re driving a new era of modern, cloud-based operations for law firms across the UK. This is your chance to step into a pivotal role as Technical Delivery Manager, combining technical expertise with hands-on leadership to deliver high-quality solutions that change how firms operate. You’ll become a strategic advisor, helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success.

Technical Delivery Manager
Remote (with occasional travel to client sites)
Up to £75,000
Plus Benefits: 5% pension contribution, flexible core hours
Full time - Permanent - Office Hours (40hrs)

We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, we have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience, making us a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations.

As Technical Delivery Manager, you’ll drive digital transformation for law firms across the UK. You’ll lead the delivery of Actionstep implementations and innovative digital solutions, ensuring each project makes a tangible difference to how firms operate. You will report directly to the Client Services Director and will:

• Partner with clients to analyse their practice management needs and design tailored solutions.
• Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured.
• Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts.
• Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem—from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools.

Experience:

• Background in a law firm environment or with a legal technology/software provider.
• Proven track record in implementing legal practice management systems.
• Strong understanding of legal accounting processes, including billing, compliance, and financial workflows.
• Ability to produce clear, structured technical documentation for internal and client use.
• Understands the challenges legal firms face and how the right technology can boost productivity, customer success, and the bottom line.

Knowledge and Skills:

• In-depth knowledge of law firm operations and modern practice management expectations.
• Familiarity with Actionstep is highly advantageous, though not essential.
• Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes.
• Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations.

We’re on a mission to reshape the legal sector through technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future.

Candidates might currently or previously have worked in:

• Practice Management System Consultant
• Legal IT Systems Specialist
• Implementation Consultant (Legal Tech / SaaS)
• Applications Consultant / Analyst (Law Firm IT)
• Technical Project Manager (especially in legal/professional services)
• Legal Systems Manager / Legal Operations Manager
• Solutions Consultant (specialising in SaaS or ERP/Practice Management)
• Business Analyst (Legal Tech focus)
• Technical Consultant / Solutions Architect (SaaS implementation)

We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. You may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.