Jobs in Norwich, United Kingdom

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Location: Homeworking – covering Gloucester, Swindon, Reading and Bournemouth

Salary: £40,334 – £42,457 per year

Hours: 37.5 hours per week – Monday to Friday, 9:00am – 5:30pm

• Line management of a team of Housing Officers, you will liaise daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity
• Ensuring anti‑social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
• Contributing, along with other Area Managers, to the management of the South West housing portfolio
• Promoting a performance culture to achieve KPIs and improve Tenant Satisfaction Measures, collaborating with other internal teams to maximise outcomes
• Carrying out performance management meetings with the team and on an individual level
• Effectively managing complaints
• Assisting, supporting and advising members of the team in complex matters, ensuring the required training is provided
• Managing and approving invoices and contributing to budget setting
• Supporting the team with service charges and queries
• Attending court as required to support officers in complex legal cases
• Contributing to meetings with stakeholders, internal and external, either face to face or via teams
• Leading by example, living the values of the organisation, ensuring staff and customers feel safe respected and proud

• A relevant qualification in housing management and / or be working towards a qualification
• Level 4 or 5 or Diploma in Housing
• Knowledge of relevant housing legislation and regulatory frameworks
• An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
• An understanding of how to apply principles of case work to effectively manage anti‑social behaviour
• An understanding of risk management and how this applies to housing management
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance)

28 December 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.