Jobs in Manchester, United Kingdom
Senior CSM, Industrial Analytics - Remote
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Senior CSM, Industrial Analytics - Remote
Job summary
An innovative SaaS company seeks a Customer Success Manager to enhance customer relationships and ensure they achieve maximum value from our solutions. The role demands strong B2B SaaS experience and involves advocating for customers, managing renewals, and driving adoption through strategic planning. Join a fast-growing firm committed to transforming industrial data analysis and work in a remote-friendly culture that values collaboration and impact.
Benefits
Qualifications
- 7+ years in a customer-facing role within B2B SaaS or manufacturing.
- Experience with process manufacturing industries and their challenges.
- Strong business acumen and ability to translate technical solutions into business value.
Responsibilities
- Understand strategic goals and create success plans for customers.
- Lead quarterly success reviews and drive product adoption.
- Manage renewals and account growth effectively.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.