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Jobs in Ipswich, United Kingdom

Remote ITSM Operations Lead — ITIL‑Driven

RS Components

Corby
Remote
GBP 60,000 - 80,000
12 days ago
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Sales Manager, SMB Attractions

Sojern

United Kingdom
Remote
GBP 60,000 - 80,000
12 days ago

Mid .NET Engineer — Growth, Training & Perks

Madfish

United Kingdom
Remote
GBP 45,000 - 65,000
12 days ago

Automation QA Engineer – Remote, CI/CD & Performance

Madfish

United Kingdom
Remote
GBP 50,000 - 70,000
12 days ago

Representante de Atención al Cliente en Viajes (Remoto)

Prestige Travel Agency by Mich

Liverpool
Remote
GBP 28,000 - 35,000
12 days ago
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Especialista en Experiencia de Viajes (Remoto y Flexible)

Prestige Travel Agency by Mich

Birmingham
Remote
GBP 25,000 - 35,000
12 days ago

Online Biology Tutor | Flexible UK, Remote

FindTutors

Bristol
Remote
GBP 10,000 - 40,000
12 days ago

Online Biology Tutor - Part Time

FindTutors

Bristol
Remote
GBP 10,000 - 40,000
12 days ago
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Middle Automation QA

Madfish

United Kingdom
Remote
GBP 50,000 - 70,000
12 days ago

Middle .NET Software Engineer

Madfish

United Kingdom
Remote
GBP 45,000 - 65,000
12 days ago

ITSM Operations Analyst

RS Components

Corby
Remote
GBP 60,000 - 80,000
12 days ago

Online Biology Tutor | Flexible UK, Remote

FindTutors

Leicester
Remote
GBP 10,000 - 40,000
12 days ago

Online Biology Tutor - Part Time

FindTutors

Leicester
Remote
GBP 10,000 - 40,000
12 days ago

Representante de Atención al Cliente en Viajes (Remoto)

Prestige Travel Agency by Mich

Birmingham
Remote
GBP 25,000 - 35,000
12 days ago

Remote Psychology Tutor - Flexible Hours, 20- 40/hr

FindTutors

Sheffield
Remote
GBP 10,000 - 40,000
12 days ago

Online Psychology Tutor - Part Time

FindTutors

Sheffield
Remote
GBP 10,000 - 40,000
12 days ago

Remote Nurse/AHP Recruitment Consultant - NHS & Theatre

Jarrodean Healthcare

United Kingdom
Remote
GBP 27,000 - 37,000
12 days ago

Remote Email & Retention Strategist

Madfish

United Kingdom
Remote
GBP 80,000 - 100,000
12 days ago

Self-Employed Property Assistant

Viewber Limited

Ebbw Vale
Remote
GBP 40,000 - 60,000
12 days ago

Flexible Self-Employed Property Viewings & Photography Agent

Viewber Limited

Ebbw Vale
Remote
GBP 40,000 - 60,000
12 days ago

Online Biology Tutor - Part Time

FindTutors

Liverpool
Remote
GBP 10,000 - 40,000
12 days ago

Clinical (Nurse/AHP) Recruitment Consultant - Hybrid

Jarrodean Healthcare

United Kingdom
Remote
GBP 27,000 - 37,000
12 days ago

Email, Retention and Automation Specialist

Madfish

United Kingdom
Remote
GBP 80,000 - 100,000
12 days ago

Mission-Critical Freight Tracker

Madfish

United Kingdom
Remote
GBP 30,000 - 45,000
12 days ago

Track and Trace Specialist

Madfish

United Kingdom
Remote
GBP 30,000 - 45,000
12 days ago

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Remote ITSM Operations Lead — ITIL‑Driven
RS Components
Remote
GBP 60,000 - 80,000
Full time
12 days ago

Job summary

A global technology firm is seeking an experienced ITSM Operations Lead to drive ITIL-aligned service operations. You will manage incident, problem, change, and request management processes, ensuring high-quality support for business-critical systems. The role includes leading resolution efforts for priority incidents and promoting continuous improvement initiatives. Strong experience with ITIL frameworks and stakeholder engagement skills are essential. This remote position offers a competitive benefits package, focusing on employee wellness and support.

Benefits

Annual performance bonus
Enhanced maternity and paternity leave
Private healthcare
Support for neurodiverse colleagues
Fertility support options

Qualifications

  • Proven experience in IT Operations or Service Support roles within a global or regional business.
  • Excellent communication and stakeholder engagement skills.
  • Ability to stay composed and focused during major incidents.

Responsibilities

  • Champion ITIL processes across Incident, Problem, Change, and Request Management.
  • Lead resolution efforts for Priority 1 and 2 incidents.
  • Drive continuous improvement initiatives across service operations.

Skills

ITIL v4 frameworks
Service support experience
Stakeholder engagement
Problem-solving
Analytical mindset

Tools

ServiceNow
Job description
A global technology firm is seeking an experienced ITSM Operations Lead to drive ITIL-aligned service operations. You will manage incident, problem, change, and request management processes, ensuring high-quality support for business-critical systems. The role includes leading resolution efforts for priority incidents and promoting continuous improvement initiatives. Strong experience with ITIL frameworks and stakeholder engagement skills are essential. This remote position offers a competitive benefits package, focusing on employee wellness and support.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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