Jobs in Ipswich, United Kingdom
Mid .NET Engineer — Growth, Training & Perks
Madfish
Automation QA Engineer – Remote, CI/CD & Performance
Madfish
Representante de Atención al Cliente en Viajes (Remoto)
Prestige Travel Agency by Mich
Discover more opportunities than anywhere else. Find more jobs nowEspecialista en Experiencia de Viajes (Remoto y Flexible)
Prestige Travel Agency by Mich
Connect with headhunters to apply for similar jobsRepresentante de Atención al Cliente en Viajes (Remoto)
Prestige Travel Agency by Mich
Remote Psychology Tutor - Flexible Hours, 20- 40/hr
FindTutors
Remote Nurse/AHP Recruitment Consultant - NHS & Theatre
Jarrodean Healthcare
Flexible Self-Employed Property Viewings & Photography Agent
Viewber Limited
Clinical (Nurse/AHP) Recruitment Consultant - Hybrid
Jarrodean Healthcare
Remote ITSM Operations Lead — ITIL‑Driven
Job summary
A global technology firm is seeking an experienced ITSM Operations Lead to drive ITIL-aligned service operations. You will manage incident, problem, change, and request management processes, ensuring high-quality support for business-critical systems. The role includes leading resolution efforts for priority incidents and promoting continuous improvement initiatives. Strong experience with ITIL frameworks and stakeholder engagement skills are essential. This remote position offers a competitive benefits package, focusing on employee wellness and support.
Benefits
Qualifications
- Proven experience in IT Operations or Service Support roles within a global or regional business.
- Excellent communication and stakeholder engagement skills.
- Ability to stay composed and focused during major incidents.
Responsibilities
- Champion ITIL processes across Incident, Problem, Change, and Request Management.
- Lead resolution efforts for Priority 1 and 2 incidents.
- Drive continuous improvement initiatives across service operations.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.