Track and Trace Specialist

Madfish; Remote; GBP 30,000 - 45,000; Full time

Job summary

A mission-critical logistics partner is seeking a Track & Trace Specialist in the United Kingdom. You will ensure all shipments are managed effectively, liaising between internal teams and trucking vendors. Key responsibilities include confirming compliance with shipment requirements and documenting updates within the TMS system. The ideal candidate will have 2–4 years of experience in logistics, strong multitasking abilities, and an upper-intermediate level of English proficiency.

Qualifications

• 2–4 years of experience in US trucking or logistics operations.
• Strong understanding of TMS platforms and workflow navigation.
• English proficiency: Upper-Intermediate or Advanced.

Responsibilities

• Contact trucking vendors to confirm shipment requirements.
• Follow up with carriers for accurate shipment updates.
• Ensure trucks meet shipper standards and schedules.
• Communicate updates and risks with account managers.
• Document shipment events accurately in the TMS.

Skills

Attention to detail

Calm under pressure

Multitasking

Service-oriented mindset

Tools

TMS platforms

Job description

Track & Trace Specialist (Ukraine)
Serve Freight — Mission-Critical Logistics

Serve Freight is a US-based, mission-critical logistics partner specializing in high-value, time-definite freight. As we continue to scale, we are hiring a Track & Trace Specialist in Ukraine to support our logistics account managers and ensure flawless execution for our shipper clients.

Role Overview

The Track & Trace Specialist will serve as the communication bridge between our internal team and our trucking vendors (carriers). Your primary responsibility is to ensure every shipment is moving according to plan, requirements fully understood, and service standards upheld. You will play a key role in protecting time-sensitive deliveries, maintaining service excellence, and escalating issues before they become problems.

Key Responsibilities

• Contact trucking vendors to confirm they understand and comply with shipment requirements.
• Follow up regularly with carriers to obtain timely, accurate shipment updates.
• Ensure all trucks assigned to Serve Freight loads are meeting shipper standards, schedules, and service expectations.
• Communicate internally with account managers regarding updates, exceptions, urgent issues, and any risks to on-time performance.
• Document shipment events and updates within our TMS system with accuracy and consistency.

Qualifications

• 2–4 years of experience in US trucking or logistics operations.
• Strong understanding of TMS platforms and workflow navigation.
• English proficiency: Upper-Intermediate or Advanced.

Requirements

• High attention to detail.
• Calm and effective under pressure.
• Strong multitasking and prioritization skills.
• A proactive, service-oriented mindset.