Jobs in Durham, United Kingdom

Enso Recruitment is delighted to be working exclusively with a scaling SaaS start up in Northern Ireland, who are seeking a Technical Support Analyst/Engineer to join their growing operation.

This isn’t like any other Technical Support position, as this position will enable you grow alongside the company, becoming more technical and gaining increased responsibility and opportunity as the position progresses. There are opportunities to move into Software Engineering, Database Management or Customer Success beyond this position.

This position can be worked fully remote across Northern Ireland.

• Provide technical support to both internal and external teams utilising the platform.
• Troubleshoot issues and guide users through cloud-based solutions.
• Work closely with Product Engineering teams to continuing the advancement of the solution.
• Document and escalate complex technical issues.

• A strong technical background with drive to further build your technical knowledge.
• 1+ year experience as in Technical Support or Software Engineering.
• Curious mindset and willingness to understand the root cause of problems.
• Strong communication skills with both external and internal teams.
• Ability to thrive in a fast-paced, cloud first start-up environment.

• Fully remote working
• Clear career progression from technical support to automation developer
• Hands on learning with coding, cloud & database technologies
• Small team environment where you contribute to the success of the company
• Build the next generation of Tech for Good, SaaS platforms

To be find out more, or to be considered for this opportunity, reach out to Enso Recruitment today!

• Technical Support
• Software Engineering
• SaaS

• Work From Home