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Tri-Lingual Pharma Customer Support Specialist
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Customer Service Representative (German and French speaking)
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Tri-Lingual Pharma Customer Support Specialist
Job summary
A leading biotechnology company is seeking a customer service representative to manage orders and customer interactions. The ideal candidate will be trilingual in German, French, and English, with at least two years of customer service experience. Responsibilities include processing orders, handling customer inquiries, and collaborating across departments to enhance customer satisfaction. This role offers an opportunity to work in a dynamic environment supporting scientific research.
Qualifications
- Minimum of two years of customer service experience.
- Self-organised with strong task management skills.
- Experience using ERP and CRM systems.
Responsibilities
- Ensure orders are processed accurately and on time.
- Handle customer calls and emails, providing support.
- Communicate order status and resolve customer issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.