Tri-Lingual Pharma Customer Support Specialist

BioLegend, Inc.; Seer Green; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading biotechnology company is seeking a customer service representative to manage orders and customer interactions. The ideal candidate will be trilingual in German, French, and English, with at least two years of customer service experience. Responsibilities include processing orders, handling customer inquiries, and collaborating across departments to enhance customer satisfaction. This role offers an opportunity to work in a dynamic environment supporting scientific research.

Qualifications

• Minimum of two years of customer service experience.
• Self-organised with strong task management skills.
• Experience using ERP and CRM systems.

Responsibilities

• Ensure orders are processed accurately and on time.
• Handle customer calls and emails, providing support.
• Communicate order status and resolve customer issues.

Skills

Trilingual German/French/English

Customer service experience

Polite and friendly communication

MS Office proficiency

Tools

Salesforce CRM

Microsoft Navision

Job description

A leading biotechnology company is seeking a customer service representative to manage orders and customer interactions. The ideal candidate will be trilingual in German, French, and English, with at least two years of customer service experience. Responsibilities include processing orders, handling customer inquiries, and collaborating across departments to enhance customer satisfaction. This role offers an opportunity to work in a dynamic environment supporting scientific research.