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Remote Customer Success Manager – Fintech SaaS (EMEA)
Zusammenfassung
A technology company is seeking a Customer Success Manager to ensure B2B clients achieve success with their platform. This role involves managing the customer lifecycle, building strong relationships, and collaborating with teams to drive platform adoption. Ideal candidates will have 4-6 years of experience in customer success, particularly in SaaS or fintech. The position supports remote work within EMEA, offering competitive salary, health benefits, and a dynamic work environment.
Leistungen
Qualifikationen
- 4–6 years of experience in a customer success or client-facing role managing relationships.
- Experience in SaaS, APIs, or fintech platforms, ideally within broker-dealer or financial services.
- Strong communication skills and ability to work remotely and independently across EMEA hours.
Aufgaben
- Serve as the main point of contact for B2B/enterprise customers.
- Ensure customer satisfaction, retention, and measurable success outcomes.
- Drive adoption of platform features and disseminate best practices.
Kenntnisse
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.