Telco Servicenow Architect | Contract

Opus Recruitment Solutions; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a highly skilled ServiceNow Architect with a strong telco background for a remote role on a 12+ month contract. The ideal candidate will have experience in designing and implementing ServiceNow solutions, particularly in telecom BSS/OSS/Network environments. Responsibilities include leading end-to-end design, aligning architecture with best practices, and creating detailed design documents for service models. This role offers a competitive position in a challenging environment.

Qualifications

• Hands-on experience delivering ServiceNow solutions in telecom environments.
• Deep expertise in CSM and integrations.
• Knowledge of TMF API and NowAssist is advantageous.

Responsibilities

• Lead end-to-end design and configuration of ServiceNow solutions.
• Align solution architecture with CSDM 4.0+ and CMDB best practices.
• Create high and low level design documents and integration blueprints.

Skills

ServiceNow solutions

Telecom BSS/OSS/Network

CSM

Integrations

TMF API frameworks

NowAssist and GenAI capabilities

Job description

ServiceNow Architect Telco Background | 12+Month Contract | Inside IR35| Remote

I am seeking a highly skilled ServiceNow Architect with strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage.

This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high quality ServiceNow solutions that support complex telco service management and operations landscapes.

Key Responsibilities

• Solution Design & Architecture
• Lead end to end design and configuration of ServiceNow solutions for telco processes.
• Align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models.
• Design telecom specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes.
• Create high level and low level design documents, process flows, and integration blueprints.

If interested please forward your CV to - (url removed)