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Lead / Senior Digital Service Designer - INSIDE IR35 - REMOTE
Job summary
A leading professional services company is seeking a Lead/Senior Digital Service Designer for a remote contract role. The candidate should have a proven track record in service design, preferably within government, and demonstrate strong user-centered design skills. This position requires effective communication skills and the ability to engage with diverse users. Responsibilities include investigating user needs and delivering complex user-centered solutions.
Qualifications
- Proven track record in service design, preferably in government.
- Ability to resolve complex issues through user-centered methods.
- Strong understanding of the diversity of users for accessibility.
Responsibilities
- Investigate and define complex user needs.
- Monitor work to meet time and quality targets.
- Communicate complex information effectively to various audiences.
Skills
Job Type
Contract/Temporary
Location
City of London, London
Negotiable
Job Ref
BBBH170696_1763628928
Date Added
November 20th, 2025
Consultant
Yasmin Findlay
Lead / Senior Digital Service Designer - INSIDE IR35 - REMOTE
Our client, a leading professional services company, to join the team on a contract basis in a remote role.
(Some ad hoc travel to client sites for workshops etc)
Role:
- Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
- Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
- Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues through user-centered methods.
- Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
- Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
- Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
- Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).
- Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
- Champions collaboration between stakeholders who share common objectives.
- Plans, schedules and monitors work to meet time and quality targets.
- Rapidly absorbs new information and applies it effectively.
- Comprehend corporate processes, ways of working and shares a positive outlook.
- Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.
- Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.
Please apply!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.