Jobs at The Body Shop in United Kingdom

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.
If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Job purpose

• To meet or exceed store sales & KPI targets
• To achieve brand standards in customer service and selling
• To achieve brand standards in product presentation and merchandising
• To achieve brand standards in reporting, action planning and business performance endeavours
• To manage the total store staff by recruiting, training, developing and creating succession plans as needed

Key responsibilities:

To meet or exceed store sales target

• Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service
• Show strong commercial awareness and implement initiatives to drive sales performance. Understand local market trends and competition and communicate this information to line manager
• Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value.
• To monitor all shop overheads i.e. electricity, stationery etc. ensuring budgets are adhered to in order to maximise shop profitability.
• Manage and deliver Operating Income through effective payroll control and driving sales.

To achieve brand standard in customer service and selling

• Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of customer service and sales.
• To deliver and be able to inspire amongst the team best in class customer service through SPORT Approach to Selling.
• Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary. To implement any promotional or training initiatives as required
  

To achieve brand standard in product presentation and merchandising

• Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of merchandising, presentation and promotional activity.
• Ensure operational excellence is achieved in the back of house areas and that the store achieves compliance with policy, procedure and legal standards.

To recruit, train, retain and develop high quality team members

• Maximize the in-store use of staffing budgets, ensuring best practice in terms of staffing levels and rotas.
• Recruit, train and develop a team of talented individuals, ensuring staff are motivated to see the store succeed and trained on an ongoing basis.
• Minimize staff turnover by practicing the retention skills necessary to build a high performing team that operates effectively within a motivating store climate.

Communication

Internal: The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries

External: The contacts that are required to perform the described position, a.o. suppliers

Job requirements

Knowledge and experience

• Four to six years of retail experience.
• Two to three years supervisory experience required.
• Bachelor’s degree in Business Administration or related field (or 2 years’ additional experience in lieu of a degree).
• Retail operations, budgeting, planning, customer service, people development and management.
• Extensive experience in leading a top level of customer service in a brand retailer.
• Excellent skills needed in communication (written & oral), delegation, teamwork, flexibility, proactiveness, stress resistance and analytical skills.
• Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 30 lbs/13.61 kilograms.
• Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.
• Good computer skills, including Microsoft Word, Excel and Pointpoint
• Able to effectively communicate in English (both written and verbal).]

Management Values

• Respect
• Commitment
• Integrity

Probation period: This position has a 6 months’ probation period, valid from the first day at post. This probation period can be extended if the employee performance has not proved sufficient during the initial 6 months. Notice to be given in case of termination during probation is of 2 weeks (14 days). Your Area manager shall endeavor to have periodic feedback during your probation period.