Jobs at John Lewis in Canada

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Jo Malone London

Cheadle, United Kingdom

Other

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Yes

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2a6ab2d5122e

5

02.06.2025

17.07.2025

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We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily routine. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are highly regarded. As Boutique Manager, you'll elevate these in-store events and ensure their success. You will also oversee the store's smooth operation and align your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed their KPIs, as well as your own, is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development

Equal Opportunity Statement

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our Sales Advisors, achieving sales, customer service, and operational targets. You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, customer relationship management, and team leadership.

Creativity is integral to our daily operations, from signature massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail classes. Your role includes elevating these events and ensuring their success, overseeing store operations, and aligning your team with our vision. Coaching and inspiring your team to surpass KPIs is vital.

Qualifications

• Proven retail management or assistant management experience, preferably in beauty or fast-paced retail
• Experience setting sales and customer service targets, analyzing sales, and staff scheduling
• Experience with retail operations, including inventory, facilities management, and cash reconciliation
• Track record of leading, coaching, and developing teams
• Experience in creating and executing in-store events
• Flexible availability across days/hours; discuss your availability with the hiring manager
• Proficient in Microsoft Office
• Proof of right to work in the country