Jo Malone London - Boutique Manager - John Lewis - 37.5 Hours

Jo Malone London; Cheadle; On-site; GBP 30,000 - 50,000; Full time

Job summary

Jo Malone London, a leading beauty brand, seeks a Boutique Manager in Cheadle to inspire and lead a team of Sales Advisors. Responsibilities encompass driving sales, ensuring exceptional customer service, and managing in-store events. Candidates should have proven retail management experience, creativity, and a passion for beauty. Competitive salary and extensive employee benefits included.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Benefits platform with exclusive discounts

Extensive Training & Development

Qualifications

• Proven retail or assistant management experience, preferably in beauty or fast-paced retail.
• Experience in setting sales and customer service targets.
• Proficient in retail operations including inventory and cash reconciliation.

Responsibilities

• Lead and coach the Sales Advisors to meet targets.
• Create and execute a business plan for customer recruitment and retention.
• Oversee store operations aligned with the brand vision.

Skills

Leadership

Customer Relationship Management

Sales Target Achievement

Operational Management

Creativity

Education

Retail Management Experience

Tools

Microsoft Office

Job description

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Client:

Jo Malone London

Location:

Cheadle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2a6ab2d5122e

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily routine. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are highly regarded. As Boutique Manager, you'll elevate these in-store events and ensure their success. You will also oversee the store's smooth operation and align your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed their KPIs, as well as your own, is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development

Equal Opportunity Statement

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our Sales Advisors, achieving sales, customer service, and operational targets. You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, customer relationship management, and team leadership.

Creativity is integral to our daily operations, from signature massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail classes. Your role includes elevating these events and ensuring their success, overseeing store operations, and aligning your team with our vision. Coaching and inspiring your team to surpass KPIs is vital.

Qualifications

• Proven retail management or assistant management experience, preferably in beauty or fast-paced retail
• Experience setting sales and customer service targets, analyzing sales, and staff scheduling
• Experience with retail operations, including inventory, facilities management, and cash reconciliation
• Track record of leading, coaching, and developing teams
• Experience in creating and executing in-store events
• Flexible availability across days/hours; discuss your availability with the hiring manager
• Proficient in Microsoft Office
• Proof of right to work in the country