Information Request Officer | Healthcare

Compass Corporate Services; England; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

An award-winning psychological healthcare provider in the UK seeks an experienced Information Request Officer. This hybrid role is essential for managing data protection compliance and subject access requests, ensuring professionalism and legal adherence in a patient-focused environment. Join a collaborative team dedicated to safeguarding mental health services and patient rights.

Qualifications

• Experience in a similar SAR or data protection-focused role required.
• Strong working knowledge of UK GDPR and the Data Protection Act 2018 essential.
• Background in healthcare or mental health with understanding of clinical language.

Responsibilities

• Manage and respond to Subject Access Requests and data disclosure requests.
• Redact sensitive patient data and maintain accurate logs of information requests.
• Liaise with internal teams, patients, and external stakeholders professionally.

Skills

Attention to detail

Compliance knowledge

Communication skills

Education

Qualification in data protection or governance

Job description

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Middlesbrough, North East, United Kingdom

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Full Job Description

FlexibleHybrid Working

Part-Time (22.5 hours per week) |Teesside HQ + Remote

Summary

CCS | Compass Corporate Services havepartnered exclusively with a leading, award-winning psychologicalhealthcare provider in the UK to source an experienced InformationRequest Officer. This is a brand-new role created due to significantgrowth in information access demands — a pivotal opportunity to bringexpertise and structure to an area critical to governance and patienttrust.

Overview

We are looking foran experienced data protection and information governance professionalto lead on subject access requests (SARs) and broader informationdisclosure processes, ensuring legal compliance, confidentiality, andquality assurance across a highly specialist healthcare setting.

The organisation is nationally recognised for itspioneering work in mental health and psychological services, with areputation for excellence in patient care, safeguarding, andinnovation. This role supports that mission by ensuring that everyrequest for information is handled with professionalism, empathy, andmeticulous attention to legal frameworks.

Workingclosely with the Quality and Governance Manager, you will coordinatethe receipt, tracking, redaction, and release of sensitiveinformation, often from complex clinical case notes. You’ll play avital role in protecting patient data while enabling transparency andaccess — a balance that requires deep knowledge of GDPR, the DataProtection Act 2018, and healthcare best practices.

Key Responsibilities

• Manage and respond toSubject Access Requests and other data disclosure requests in linewith legal and regulatory timelines
• Redact sensitive patientdata appropriately, using relevant tools and judgement
• Maintain an accurate log of information requests and audittrails
• Liaise with internal teams, patients, and externalstakeholders professionally
• Provide advice on informationrights, sharing protocols, and internal compliance
• Supportwider governance and IG functions, including document management andcompliance audits
• Previous experience in a similar SAR or dataprotection-focused role
• Strong working knowledge of UK GDPR,the Data Protection Act 2018, and exemptions
• Background inhealthcare, mental health, or psychological services – understandingof clinical language is essential
• Excellent writtencommunication and document presentation skills
• High attentionto detail, with the ability to handle distressing or sensitiveinformation professionally
• Ability to commute to Teesside HQas required, especially during induction period
• Comfortableworking independently and flexibly – this role is hybrid with optionsto suit school hours or other commitments

Desirable (but not essential)

• Experienceworking in NHS or social care settings
• Familiarity withpatient management systems
• Audit or compliance monitoring experience

Why Join?

This is more thanjust a back-office compliance role — it’s a vital part of a respectedorganisation delivering real impact across mental health services. Thecompany is known for its values-driven culture, excellent staffsupport, and clear commitment to data protection and patient rights.

You’ll have the opportunity to shape this functionfrom day one, with the support of a collaborative team and theflexibility to fit the role around your life.

ToApply

To apply or discuss the opportunity in confidence,please contact Jim Walker at Compass Corporate Services or send yourCV directly to

Recommendations

Compass Corporate Services is a division of Compass RecruitmentSolutions Ltd and is acting as a Recruitment Consultancy for thisvacancy. We offer £200 of John Lewis Vouchers for each successfulrecommendation.

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