Sales Associate

Trek Bicycle; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Trek Bicycle is seeking an enthusiastic Sales Associate for its Edinburgh location. This full-time role focuses on providing exceptional customer service and fostering relationships within the cycling community. Embrace a dynamic work environment with ongoing training and numerous benefits, including generous leave and discounts.

Benefits

25 days annual leave plus bank holidays

Employee purchase scheme discounts

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• Positive attitude and motivation to assist customers.
• Great communication and hospitality skills.
• Willingness to learn about bikes and cycling.

Responsibilities

• Assist customers in selecting bicycles and related products.
• Cultivate lasting relationships with customers.
• Ensure a fantastic service experience.

Skills

Customer Service

Hospitality Skills

Communication

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sounds sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position: Sales Associate
Location: Edinburgh
Job Type: Full Time

What you’ll do

First thing you need to know: this isn’t a typical retail gig. As a Trek Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry-on meaningful relationships with riders in your community.

The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and we’d rather hire someone who’s eager to learn than someone who thinks they know it all.

If you’re already a bike expert, that’s awesome. If not, we’ll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.

What you’ll bring to the team:

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great communication with customers and teammates
• A desire to cultivate customer relationships and create your own client base
• A commitment to deliver the best possible cycling experience for each customer

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!