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Live Service Engineer
Job summary
A technology consulting firm is seeking a Live Service Engineer to join their CESA team. This hybrid role requires strong expertise in PL/SQL and Java, with responsibilities including providing live service support, incident resolution, and batch scheduling management. The successful candidate should have a track record in live service environments. The position is a 12-month contract offering competitive daily rates. The role will require collaboration with cross-functional teams and problem-solving skills.
Qualifications
- Strong technical expertise in PL/SQL and Java.
- Experience in live service environments.
- Ability to manage and monitor batch scheduling processes.
Responsibilities
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Perform daily checks and triage ServiceNow tickets.
- Collaborate with cross-functional teams to solve issues.
Skills
Tools
Role Title: Live Service Engineer
Duration: 12 month contract
Location: Telford, hybrid 2 days per week onsite
Rate: up to £496.80 p/d Umbrella inside IR35
Clearance required: Active SC is desired, SC eligibility is required
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.