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IT Support Engineer
Job summary
A leading recruitment firm is looking for an IT Support Engineer to provide second-line support within a thriving FMCG company. Based in Redditch, this permanent position offers a competitive salary between £30,000 and £35,000. The successful candidate will ensure optimal IT systems performance, assist in hardware and software deployments, and maintain user accounts for security. The role promises opportunities for professional development and a supportive work culture, ideal for anyone eager to contribute to the success of a dynamic organization.
Responsibilities
- Provide second-line IT support to resolve technical issues.
- Maintain and monitor IT systems for optimal performance.
- Assist in the setup and deployment of hardware and software.
- Manage user accounts and permissions for system security.
- Collaborate with the Technology department for system upgrades.
- Document IT procedures and train end-users.
- Monitor system performance and troubleshoot issues.
- Ensure compliance with IT policies and best practices.
Skills
Join a rewarding role as an IT Support Engineer in the FMCG industry, where you will play a key role in maintaining and supporting IT systems. Based in Redditch, this permanent position offers a great opportunity to work in a fast‑paced environment.
This role is with a well‑established organisation in the FMCG sector. The company operates as a medium‑sized business and is recognised for its focus on efficient operations and delivering quality products to its customers.
- Provide second‑line IT support to resolve technical issues promptly.
- Maintain and monitor IT systems to ensure optimal performance and reliability.
- Assist in the setup, configuration, and deployment of hardware and software.
- Manage user accounts and permissions to ensure system security.
- Collaborate with the Technology department to implement system upgrades and improvements.
- Document IT procedures and provide training to end‑users as required.
- Monitor system performance and troubleshoot issues proactively.
- Ensure compliance with company IT policies and best practices.
- Strong technical knowledge of IT systems, hardware and software.
- Proficiency in Microsoft Server/Azure Platform, including Active Directory.
- Competence in Microsoft 365 Suite, covering Defender and conditional access.
- Experience in providing IT support in a professional environment.
- Familiarity with network configurations and troubleshooting.
- An analytical approach to problem‑solving with attention to detail.
- Excellent organisational and time management skills.
- A proactive attitude and the ability to work both independently and in a team.
- Competitive salary ranging from 30000 to 35000 per annum.
- Permanent position in the thriving FMCG industry.
- Office based 5 days a week.
- Opportunities for professional development and career growth.
- A supportive company culture in a Redditch‑based location.
If you are passionate about technology and eager to contribute to a successful organisation in the FMCG sector, apply now to become the IT Support Engineer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.