Housekeeping jobs in United Kingdom

Park Grand Heathrow

Park Grand Heathrow is more than just a place to stay — it’s where style, comfort, and convenience come together to create an exceptional guest experience. Our hotel features beautifully designed rooms with contemporary décor and modern amenities, ensuring every stay is both relaxing and memorable.

The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests.

This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

• Overnight shifts, including weekends and bank holidays.
• Extended periods of standing at reception.
• Balance of guest-facing service and administrative tasks.
• Requires focus during late/early hours.

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.