Garden à Grande-Bretagne

Salary £14.55 ph dependent on skills and experience

Training based at Welwyn Garden City AL7 – moving to Bedford Mid February 2026 – must be able to cover both locations initially

Full time – 40 hours per week

To enable the Company to achieve the agreed contractual standard of service required, by working as part of a team responsible for the Approved Repairer contract for Bedfordshire, East Berkshire and Barnet. To manage FSE and Operational Team to ensure a first-class service is delivered daily to all service users.

• Support operations manager and performs management duties when manager is absent or out of office
• Manage engineer debriefs, including keeping detailed records of issues and actions taken
• Mange workflow to Bench Engineers and warehouse colleagues
• Track operational KPI performance
• Provide encouragement to team members, including communicating team goals and identifying areas for training or skill check
• Ensure all FSE’s driver checks are complete
• Assist with any new Operational colleagues training during probationary period and ongoing.
• Answer team questions, help with team problems, and oversee the whole operational team for quality and guideline compliance
• Manage the out of hours roster and ensure all engineers are aware of the dates they are rostered.
• Support operations manager by assisting with any requests for support from the clinical team
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Ensure all legal and mandatory training is completed as required by all the team. Drive upskilling and development opportunities across the team.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.

• Effective Debrief monitoring
• First time fix rate across the team
• Mandatory training compliance across the team
• Van Stocks : ensure all FSE’s have correct stock levels in their vans
• Health and Safety, promote good standards and disciplines in all areas of procedural health and safety activity
• KPI monitoring for all operational colleagues

• Product knowledge and Industry experience preferred but not essential.
• Leadership skills
• Strong oral and written communication skills
• Motivational skills
• Results oriented
• Mentoring skills
• Full U.K. driving licence.

• Flexible working / responsive to changing priorities as set by Operations Manager or Customer Service team
• Committing to being available for short notice overtime necessitated by emergency response requirements

The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion / belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.