4,047

Fintech jobs in United Kingdom

B2B Customer Support - Payments / Fintech experience required in London

www.cardandpaymentjobs.com

City Of London
On-site
GBP 30,000 - 40,000
30+ days ago
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PPC Specialist – Fintech Ppc campaigns, google adwords, display campaigns in London City

www.cardandpaymentjobs.com

England
Hybrid
GBP 35,000 - 50,000
30+ days ago

Commercial Lawyer – Fintech / Payments in London

www.cardandpaymentjobs.com

City Of London
On-site
GBP 80,000 - 120,000
30+ days ago

Business Development Manager Payment, fintech, foreign exchange, FX in London

www.cardandpaymentjobs.com

City Of London
On-site
GBP 60,000 - 80,000
30+ days ago

Regulatory Counsel - Payments / Fintech in London

www.cardandpaymentjobs.com

City Of London
On-site
GBP 60,000 - 80,000
30+ days ago
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Certification / Testing Project Manager with Payment Network / Fintech experience - 12 months -[...]

Octopus Computer Associates

United Kingdom
Remote
GBP 50,000 - 70,000
30+ days ago

Senior Associate, Risk, Regulation & Fintech

jobs.jerseyeveningpost.com-job boards

United Kingdom
On-site
GBP 50,000 - 70,000
30+ days ago

Business Development Representative

MBR Partners

City Of London
On-site
GBP 60,000 - 80,000
30+ days ago
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Administrative Assistant and Property Manager

FasterPay

City Of London
On-site
GBP 30,000 - 40,000
30+ days ago

Principal Engineer, BCG Expand, London

The Boston Consulting Group GmbH

City Of London
On-site
GBP 75,000 - 100,000
30+ days ago

Senior Security Engineer II - Platform Engineering

Forter

City Of London
On-site
GBP 80,000 - 100,000
30+ days ago

Senior Security Engineer II: Platform & API Security Leader

Forter

City Of London
On-site
GBP 80,000 - 100,000
30+ days ago

Senior Database Developer (CDNA)

Crypto.com

City Of London
On-site
GBP 29,000 - 38,000
30+ days ago

Senior Product Manager — Global FinTech Platform (Remote)

P2P

City Of London
On-site
GBP 70,000 - 100,000
30+ days ago

Regulatory Change VP – Digital Banking & FinTech

J.P. Morgan

City Of London
On-site
GBP 100,000 - 140,000
30+ days ago

Senior Security Engineer

Ripple

City Of London
On-site
GBP 70,000 - 90,000
30+ days ago

Global B2B Demand Gen Campaign Lead

Rapyd

City Of London
On-site
GBP 55,000 - 75,000
30+ days ago

Senior HPC Software Engineer

Berkeley Square IT

City Of London
On-site
GBP 70,000 - 90,000
30+ days ago

System Engineer - PostgreSQL

Berkeley Square IT

City Of London
On-site
GBP 70,000 - 90,000
30+ days ago

C++ Software Engineer

Berkeley Square IT

City Of London
On-site
GBP 80,000 - 100,000
30+ days ago

Enterprise Solution Consultant

Cryptio

City Of London
On-site
GBP 50,000 - 70,000
30+ days ago

Platform Engineer

LinuxRecruit

City Of London
On-site
GBP 100,000 - 140,000
30+ days ago

ACCOUNT DIRECTOR | B2B, Media and Tech

Carter Ferris

City Of London
Hybrid
GBP 45,000 - 60,000
30+ days ago

Analyst - Banking & Insurance

Leapfrog Recruitment Consultants

Daliburgh
On-site
GBP 60,000 - 80,000
30+ days ago

Software Engineer III - Backend Engineering - Java/Kotlin

JPMorganChase

City Of London
On-site
GBP 60,000 - 80,000
30+ days ago

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B2B Customer Support - Payments / Fintech
www.cardandpaymentjobs.com
City Of London
On-site
GBP 30,000 - 40,000
Full time
30+ days ago

Job summary

A leading Fintech company in Central London is seeking a B2B Customer Support Analyst to provide high-quality support for technical and operational queries. This role involves collaborating with various teams to ensure smooth customer experiences, requiring strong customer service skills and experience with ticketing systems. Ideal candidates will thrive in a fast-paced environment and have a keen interest in Fintech.

Qualifications

  • Strong customer service experience, particularly in helpdesk or technical support.
  • Experience using ticketing systems is essential.
  • Understanding of ITIL principles is required.

Responsibilities

  • Act as the first line of support for customers.
  • Troubleshoot technical issues, escalating when necessary.
  • Collaborate with internal teams to provide effective solutions.
  • Maintain accurate records in the ticketing system.

Skills

Strong customer service experience
Use of ticketing systems
Understanding of ITIL principles
Excellent communication skills
Ability to prioritise tasks
Experience in payments or financial services
Experience with SQL or APIs

Tools

Jira
Zendesk
ServiceNow
Job description
Overview

B2B Customer Support– FinTech

Central London - 5 days in the office
Permanent position

A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst.

As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience.

If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation.

Responsibilities
  • Act as the first line of support for business and consumer customers, logging and resolving queries
  • Troubleshoot technical issues, escalating to internal teams or third-party providers
  • Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions
  • Maintain accurate records of incidents and resolutions in the ticketing system
  • Assist in monitoring system alerts, escalating critical issues
  • Provide input during product testing and releases, helping to identify and resolve bugs
  • Contribute to service improvement initiatives by sharing insights and feedback
Skills & Experience
  • Strong customer service experience, in a helpdesk or technical support role
  • Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow or similar)
  • Understanding of ITIL principles
  • Excellent communication skills
  • Ability to prioritise tasks and manage workload effectively
  • Experience in payments, financial services
  • Any experience with SQL or API’s would be beneficial

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.