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Online Retail / Photography Assistant

Online Retail / Photography Assistant

Gems & Jewels UK

Birmingham

We are a small independent online retail gemstone and jewellery business providing quality products and services to trade clients and consumers.

We are growing every year and in need of an office retail assistant who can help us grow by assisting in bringing products to market, fulfilling orders and general day to day administration of the business.

This is a great opportunity for a flexible work environment in a well-furnished, modern office in the heart of the Birmingham Jewellery Quarter and only a low amount of hours required in the office each day. This job could work very well for someone around studies, picking up children from school or possibly another job.

There will be allowances for time off and holiday when requested, as long as required work is completed accurately and efficiently.

The successful applicant will be joining a growing and successful business involved in many aspects of the gemstone and jewellery trade. Our office is located in the Big Peg with views over the Birmingham city skyline, with access to a beautifully furnished shared kitchen and communal area.

• Photography of gemstones (extending to jewellery once proficient) with all training and equipment provided. Basic editing of photos and selection of best photos for listings.
• Website admin & product Listing. Listing items and managing stock across several online platforms. Removing the listings when sold, following a set description template when listing the products.
• Fulfilling orders secure packaging and posting of sold orders to buyers, using Click and drop and certain courier platforms.
• Answering basic customer enquiries by email. Basic social media posting and interaction.
• Dealing with trade contacts in the jewellery quarter, picking up orders, taking pieces to workshops etc.
• Representing the company to the highest standards in all activities.
• Discretion with regard to business operations, customer / supplier details and information, GDPR etc.
• Accurate and detailed desk notes of tasks carried out at the end of each day.
• All training and security provided.

You will need to be keen to learn, comfortable working independently, accurate and detail oriented and familiar with aspects of online retail. For example stock listing, stock tracking, packing and posting, buyer communication and basic social media (although this can be easily taught and picked up if you are unfamiliar with it). You might have experience of or be interested in the jewellery industry, photography, gemstones and / or online business / e-commerce.

You will need to have good eye sight (as the role involves photography), discretion, reliability and good character.

Computer literacy is essential as is the ability to multi task without detriment to the essential daily tasks within the business. Very good written communication skills required as well as good time management and attention to detail.

You will be required to go into the office in the Birmingham Jewellery Quarter, there can be some flexibility of hours and where possible, shifts can be made to fit around you.

We are looking for someone trustworthy, reliable, competent, and eager to get things right to reduce our workload. In return you will receive a flexible, stable job with low amount of required daily hours in a relaxed office environment.

Pay to be agreed after 3 month promotion. Depending on efficiency, level of experience and agreed minimum hours.

Looking for a approximately 4-6 hours a day Monday-Friday subject to agreement with some flexibility for days off when requested. We are open to discussions if preferred candidate requires more or less hours.