Dental Technician jobs in United Kingdom

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About the Role

Salary: £24,270.76 + LW £3,729.24

Benefits include free car parking, free lunch from the canteen, and onsite gym access.

Hours: Monday to Friday, 37.5 hours per week.

As the first point of contact for incidents within the prison’s IT department, you will prioritise and manage cases to successful resolution. You will assist Sodexo employees in using various networks, CCTV, alarm, and cell call systems, ensuring they operate equipment effectively. Where possible, you will resolve IT issues independently and collaborate with the Technical Operations Manager and Engineer to identify problems, find workarounds, and implement permanent solutions.

You will work proactively, developing and proposing changes to improve service delivery across all supported systems, including TV, CCTV, alarms, cell call, kiosks, and phone systems. Managing networks in compliance with IS&T Security and information assurance standards — including ISO27001, GDPR, MoJ, and SPS accreditation — will be essential.

Note: The original wording includes the responsibilities and standards; this section preserves that information while presenting it in structured paragraphs.

Main Responsibilities

• Incident Management: Prioritise and manage incidents efficiently for timely resolution.
• Compliance: Manage all networks in line with IS&T Security standards (ISO27001, GDPR, MoJ, SPS) and adhere to Sodexo IS&T policies.
• Daily Operations: Complete daily system and tool checks, log all calls, and process basic change requests such as new user setups and access permissions.
• Support and Maintenance: Install equipment, manage orders and deliveries, escort third-party contractors, and maintain IT office standards for safety and stock control.
• Documentation: Produce FAQ guides for supported systems and maintain thorough documentation of incidents and requests for transparency and audit purposes.
• Accountability: Ensure timely setup of new starters, accurate logging of calls, completion of scheduled checks, and processing of incidents and changes within agreed timescales.

Please see the attached job description for further details.

Essential:

• MS Office 365 knowledge
• Excellent understanding of Windows 10 & 11
• Previous experience in First Line Systems Support or similar IT roles is advantageous
• Ability to work independently and as part of a proactive team
• High attention to detail and strong prioritisation skills
• Ability to obtain SC clearance and Disclosure Scotland
• Willingness to work outside normal hours as required for projects or incidents
• Manage networks in compliance with IS&T Security standards
• Ensure adherence to information assurance standards
• Comply with ISO27001 requirements
• Follow GDPR data protection regulations
• Meet Ministry of Justice (MoJ) accreditation standards
• Maintain compliance with SPS (Scottish Prison Service) accreditation

• Entry Level

Essential

• Minimum Experienced Required (Years): 1
• Minimum Qualification: No Qualification

Desirable

• Ability Skills: Computer Literacy, Technical IT
• Competency Skills: Problem Solving, Working on own Initiative