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Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

The closing date is 20 July 2025

Newcastle Hospitals Ear, Nose and Throat service, (ENT) incorporating Audiology and Speech and Language Therapy, are looking for a conscientious individual with an enthusiastic, patient focussed outlook to join their busy admin service as a Administrator. Offering a full, efficient, administration and secretarial service to our clinical teams within the department, this role is crucial in ensuring we are able to offer the highest level of patient care.

ENT is part of the Surgical and Associated Specialties Board, which consists of a range of surgical specialities including Breast, Colorectal, HPB, Vascular, and Urology. The Board are entering an exciting new era for our administration workforce, and we are looking for talented individuals who wish to pursue a career in this area.

The Board are committed to, and proud to offer staff career development. The Board promote development and training opportunities for administrative team members, and are the first in the organisation to have a designated Development Lead for administration staff, who can support clearly mapped career progression.

• Interview Date: 1 August 2025

37 hours 30 minutes/week

• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

The successful candidate will be motivated to integrate well with the existing teams and demonstrate exceptional organisational skills, with a patient centred focus. Applicants must be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients, with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands, and the post holder must possess excellent time management and planning skills.

Main duties of the role:

• Provide administration/secretarial support to consultants and wider clinical teams.
• Co-ordination of patient results/pathway
• Audio typing and proof reading, ensuring sense check, correct spelling, grammar and punctuation
• Diary management
• Outpatient Clinic co-ordination
• Updating electronic patient records

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

• Experience of secretarial/administrative procedures
• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information
• Understanding of confidentiality

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust