Work Coordinator

Liberty; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service management company in Bridgwater is seeking a skilled individual to manage scheduling and client relationships. Responsibilities include prioritising tasks, ensuring regulatory compliance, and maintaining high levels of service delivery. Ideal candidates will possess excellent communication skills and relevant scheduling experience. This position offers a competitive benefits package, including a pension scheme and mental health support.

Benefits

Pension scheme

Annual leave including Bank Holidays

Cycle to Work scheme

Health insurance benefits

Mental health support

Discounted gym membership

Qualifications

• Experience in managing customer and client relationships.
• Proven ability to handle calls and schedule various works.
• Ability to update and log regulatory information in real time.

Responsibilities

• Prioritise and schedule backfill and reinstatement tasks.
• Manage contract requirements for a range of jobs.
• Ensure all regulatory information is updated and logged.

Skills

Excellent communication skills

Strong analytical skills

Ability to work independently

Call handling / scheduling experience

Ability to operate a computerised database system

Good knowledge of office working systems

Education

Good level of education

Job description

Responsibilities

• Prioritising and scheduling backfill and reinstatement tasks
• Rescheduling jobs that fall out of programme
• Help us manage contract requirements for a range of jobs
• Handling calls, scheduling a range of works
• Validating each job to ensure the required information is available
• Managing the customer and client relationships
• Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
• Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

Qualifications

• Good level of education
• Previous call handling / scheduling experience
• Ability to operate a computerised data base system
• Good knowledge of office working systems
• Excellent communication skills
• Ability to work independently and as part of a team
• Demonstrate strong analytical skills and the ability to manage change

Benefits

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes: Life Insurance / Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24 / 7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers / rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail