Customer Service Manager jobs in France

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We are seeking an experienced and results-driven Account Executive with an entrepreneurial mindset to manage new and existing corporate customers, identify opportunities in the market, and expand strategic partnerships to maximize revenue. This is a great opportunity for a successful sales professional looking for a new challenge in an account management role in the EMEA region.

Working within the Corporate Sales team, this position will be responsible for understanding our content portfolio and using that knowledge to develop growth strategies in various corporate markets. You will connect with various decision makers across key market sectors that may include energy, finance, food sciences and technology. You will also be responsible for achieving annual territory sales targets through consultative account management, while maintaining an awareness of changing market conditions and their impact on the business.

What you’ll be doing:

• Drive Sales and Revenue Growth
• Achieve and exceed annual territory sales targets, contributing to the division's overall revenue objectives
• Explore growth opportunities in diverse markets through direct prospect outreach, social media engagement, and in-person networking
• Develop and implement strategic short-, medium-, and long-term business plans to ensure relevance and adaptability in evolving market conditions

Customer Relationship Management

• Conduct regular sales visits to customers across your assigned region, customizing sales documentation and tools to maximize opportunities
• Cultivate strong customer relationships to ensure sustainable, high-level customer satisfaction
• Create and implement innovative strategies to enhance customer experience and outcomes

Sales Planning and Execution

• Plan, schedule, and execute a robust sales strategy across the product portfolio within your specific sales region
• Prepare for, attend, and actively contribute to internal sales meetings and industry events to build strategic awareness
• Liaise with cross-functional departments to enhance T&F\'s value proposition and service offerings

Reporting and Analytics

• Provide detailed reports on sales progress, customer feedback, and business environment to ensure awareness of micro and macro activities
• Manage accounts and prospects for your territory using CRM and data management tools
• Deliver accurate and timely reports on sales activities, ongoing sales initiatives, and industry developments in assigned areas

What we’re looking for:

• 2 – 4 years of successful sales experience
• Publishing or B2B sales experience preferred
• Proficiency in Microsoft Office suite and CRM systems
• Ambitious and proactive mindset with a passion for consultative sales approaches
• Strong customer-centric perspective and ability to work independently
• Excellent analytical, decision-making, and problem-solving skills
• Outstanding oral and written communication skills
• Effective presentation and organizational abilities
• Ability to tailor communication style to diverse audiences
• Willingness to travel as required by the company
• Enthusiasm for continuous learning and adapting to industry trends
• Ability to thrive in a dynamic, fast-paced sales environment

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture.
• 25 days annual leave per year plus bank holidays
• Company funded single cover private medical cover to all colleagues
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Life assurance, plus optical and medical care.

What you should know:

• Closing Date for applications: 23 October 2025
• Must have the right to live and work in the United Kingdom
• Location: The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Abingdon to ensure that as a balanced worker, they can make it to our office location to collaborate as required. Time spent in the office will be 3 days per week.

Being ‘you’ at Taylor and Francis:

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact your Talent Partner at thomas.barrett@taylorandfrancis.com. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers