Customer Service Manager jobs in United States

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Job Description

As Senior Commercial Manager you will undertake the role of Commercial Lead for a Sector or Sub-Sector within our Buildings and Places business. You will drive commercial performance, strategic commercial planning, and contractual excellence across a diverse portfolio of projects. The role links the operational requirements of the business with key corporate functions such as finance, legal and risk, and combines strategic oversight with hands-on commercial management across sectors such as infrastructure, defence, commercial, and social infrastructure. The role offers hybrid working from key UK&I offices with relatively frequent travel to client sites and regional offices as needed.

• Leadership & Planning: Develop and implement commercial strategies in bids aligned with Sector/ Sub-Sector goals and growth plans; advise Sector leadership on market risks, opportunities, pricing and commercial trends; support the Head of Commercial to drive innovation; collaborate with the Buildings and Places commercial team and report to the Head of Commercial.
• Contract & Risk Management: Oversee negotiation and implementation of prime and subcontracts, NDAs, MOUs, teaming agreements, and JV arrangements with the legal team; manage changes with focus on commercial implications; embed robust risk management across bid and delivery phases; resolve disputes and claims; lead governance with corporate functions (legal, tax, ORM, treasury).
• Commercial Oversight: Support financial project budgeting, provide project performance reporting, assess change, monitor KPIs and cash flow to meet commercial targets; deliver monthly and quarterly stakeholder reports.
• Team Leadership & Development: Support the growth of the commercial team, foster a high-performance culture; coach and mentor staff on commercial best practices and contract management; promote diversity and professional development.
• Stakeholder Engagement: Build strategic relationships with clients, sub-consultants, and internal stakeholders; represent the business in negotiations and industry forums; attend client meetings; influence bid/delivery strategy and support work-winning activities.

If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we uplift communities and enhance lives.

Here's what we're looking for:

• Degree or equivalent in Business, Engineering, Law or related discipline
• Significant experience in commercial management across infrastructure, defence, social infrastructure or commercial sectors
• Proven leadership or key role with commercial and operational responsibilities
• Strong understanding of procurement routes, contracting models, and professional services frameworks
• Strong understanding of benchmarking, pricing and delivery models across infrastructure, defence, social infrastructure or commercial sectors
• Experience in negotiation and dispute resolution
• Effective communicator with outstanding interpersonal abilities
• Skilled in producing fee proposals, financial analysis, commercial reporting, and risk mitigation

About AECOM

AECOM is the world\'s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle. Our teams are driven by a common purpose to deliver a better world through technical and digital expertise, equity, diversity and inclusion, and environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See aecom.com for more information.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid options. You will work in a dynamic environment where integrity, entrepreneurial spirit and pioneering mindset are championed. We foster a safe and respectful workplace, inviting everyone to bring their whole selves to work.

AECOM provides a wide array of compensation, benefits and well-being programs to meet diverse needs. We are a global infrastructure firm, and your growth and success are ours too. As an Equal Opportunity Employer, we believe in each person\'s potential and will help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition and meet the minimum criteria. Please contact ReasonableAccommodations@aecom.com to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.