Sales Operations Manager - UK

Scandinavian Tobacco Group Tobacco Service B.V.; North Hertfordshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tobacco company in the UK is hiring a Sales Operations Manager. This role involves driving commercial efficiency, managing cross-functional projects, and mentoring a high-performing team. Candidates should possess strong analytical and leadership skills, along with experience in FMCG. The position offers an attractive salary, robust pension, and opportunities for growth in a collaborative work environment.

Benefits

Attractive salary

Robust pension plan

Opportunities for growth

Inclusive work environment

Work flexibility

Qualifications

• Bachelor's degree, Master's preferred.
• 5+ years in a commercial FMCG function, 3 years in leadership.
• Strong analytical, strategic, and communication skills.

Responsibilities

• Drive sales efficiency through strategic planning.
• Support RTM innovation and align supply forecasting.
• Lead local data and insights strategy.

Skills

Analytical skills

Strategic thinking

Communication skills

Project management

Leadership

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Power BI

SAP

Job description

Join Our Leadership Team as a Sales Operations Manager - UK

ABOUT THE ROLE

We are excited to be hiring for the position of Sales Operations Manager UK. In this role, you will drive and support the overall commercial agenda by collaborating with local stakeholders as well as business partners across Europe, provide actionable insights and maximize efficiencies within CRM as part of STG’s ambitious growth goals. Reporting to the Sales Ops Director Europe, you'll shape sales efficiency, fostering excellence.

WHAT YOU WILL BE RESPONSIBLE FOR?

• Drive sales efficiency through strategic planning, KPI and bonus structure design, territory and journey management, and alignment of Field Sales with Key Account initiatives
• Support Route to Market (RTM) innovation by aligning supply forecasting, and ensuring RTM readiness for new NGP customers
• Lead local data and insights strategy, including data provider management, PowerBI reporting, and delivering actionable insights across departments
• Own and optimize UK CRM performance (Salesforce), ensuring system reliability, user confidence, and alignment with sales cycle and business objectives
• Manage, support and coordinate cross-functional projects, ensuring alignment between local teams, head office, and external stakeholders
• Lead and develop a high-performing team by aligning on objectives, mentoring based on experience and fostering team unity

WHAT SKILLS AND EXPERIENCE WILL BE REQUIRED:

• Bachelor's (Master's preferred)
• +5 years in a commercial FMCG function, 3 years in leadership
• Strong Analytical, strategic, and communication skills
• Demonstrated ability to innovate, lead, and deliver results in a dynamic environment
• Proven track record of project management and translating insights into commercial actions
• Experience in working with Salesforce (CRM), Power BI (Insights) and SAP (ERP) is desirable, but not mandatory
• Drive the change, think strategic and challenge the status quo
• Occasional international travel (3-5 times a year) is required

WHAT IS ON OFFER:

• Attractive salary reflecting your expertise and experience.
• Robust pension plan to secure your future.
• Opportunities for growth and development in a dynamic industry.
• Collaborative and inclusive work environment.
• Chance to shape the future of a market leader.
• Flexibility for 4-6 office days/month.

If you are currently working in STG, please apply as an internal candidate.