Customer Service à Grande-Bretagne

A Little About Us

At Cadent we’re excited to be part of the future of UK energy! One thing we know for sure – this last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special. We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

The Opportunity

Working with optimum efficiency and compliance you will deliver work efficiently and with precision within agreed processes, procedures and timescales. You'll Provide brilliant quality customer service to all internal and external stakeholders, by accurately recording, maintaining and distributing relevant necessary data. We need candidates to be curious and always seek improved ways of working, delivering a quality experience and always act responsibly. You will be expected to comply with required H&S standards at all times reducing risks to colleagues, customers and stakeholders. In this role you will build strong relationships and have the ability and determination to meet and exceed stakeholder expectations and actively demonstrate and promote the Cadent Values, positively contributing to a customer-oriented approach.

Key accountabilities for the role include:

• Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
• Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations. Supporting all aspects of the Planning cycle, including creating work orders, contacting customers where required and allocating work.
• Working with the Scheduling Agents to resolve any escalated queries or appointments from the network and customers to ensure positive customer journeys.
• Providing detailed insights to specific processes areas within the planning processes and therefore ensuring that the plans being created are deliverable and realistic. Including A nalysing complex problems and providing recommendations for improvement.
• Analysing and evaluating data and identifying underlying issues and root causes whilst a ssisting stakeholders in understanding situations that contribute and lead to variances.
• Ensuring that field force availability and non-availability is kept up to date so that the network has accurate visibility of resources by ensuring our systems are updated accordingly
• Developing and documenting standard working methods for short cycle planning and scheduling of work including r eporting on resource levels against varying criteria, i.e. skills, shifts, locations, standby, contingency levels
• Analysing complex problems and providing recommendations for improvement.

Required Skills for this role:

• Competent in the use of Microsoft Office desktop packages.
• Ability to use other core systems (SAP, ClickSoftware)
• Ability to proactively identify and resolve issues within the process
• Well organised, motivated, resourceful and able to demonstrate that you are passionate about continuous improvement, with the ability to work accurately within tight deadlines and on your own initiative
• Motivated to learn new skills and tools and be flexible to deal with change
• Work to team SLA's and ensure work is captured to meet daily targets
• Strategic and ordered thinker with strong technical and Analytical skills.

What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

• Funding and support towards completing qualifications
• Ample opportunity for progression within the business
• Mentoring and guidance opportunities
  

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
• 25 days holiday, plus statutory days, and an option to buy more
• Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
• Strong focus on supporting you as an individual including:
  
  • hybrid working (Where role permits)
  • flexible working
  • strong commitments to ED&I
  • generous family provision policies
• Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
• My Offers membership card – offering discounts and savings from hundreds of retailers
• 2 paid volunteering days per year
• Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
• We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

#LI-CL1

We are the UK’s biggest gas distribution network. We manage a network of more than 80,000 miles of pipes which transport gas to 11 million UK customers.