Office Administrator

Thomas Cook; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant to the Customer Account Manager to enhance client interactions and support the Client Delivery team. This pivotal role demands exceptional customer service skills and the ability to manage administrative tasks efficiently. As the first point of contact for client inquiries, you will ensure seamless communication and support throughout the project lifecycle. You will also play a key role in supplier management and personal development, preparing you for future advancement as a Customer Account Manager. Join a dynamic team where your contributions will directly impact client satisfaction and operational success.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Arrange and attend meetings with contractors regarding works.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Education

High School Diploma

Relevant Certification

Tools

Email Management Software

Meeting Scheduling Tools

Job description

Overview:

The role of Assistant to the Customer Account Manager (ACAM) is a highly important one within Preim. The actions of the ACAM will have a direct impact on our clients and customers, and occasionally will involve administrating large works resulting in significant aesthetic changes on estates. Therefore, the ACAM must be responsible and accountable. The ACAM plays a key role in ensuring the correct implementation of the Client Delivery team's administrative workload, allowing the Client Delivery Teams to focus on more high-risk, complex, and strategic management tasks across their portfolio. The ACAM’s workload is split into four areas:

General Duties

Be the ‘first point of contact’ for phone calls which come into the ‘Helpdesk’ and promptly ensure that emails into the ‘Helpdesk’ are forwarded on to the relevant staff member. Always provide outstanding and flawless customer service.

Support Client Delivery

Ensure that contacts are handled promptly and professionally, and that residents are always kept up to date where required.

Supply Chain

Arrange and attend meetings with contractors to discuss works/contracts. Meetings may occur pre-works, during works, or post works.
Identify areas where new suppliers are required. Source appropriate reputable suppliers and gain references.
Work with Purchase Ledger to set up new contractors and administer existing contractors. Ensure all contractor information is adequate and up to date.

Role Based Personal Development

Work closely with the Client Delivery teams in order to acquire and develop the skills and knowledge necessary to progress to become a Customer Account Manager. Strengthen your knowledge base and skill set to fulfill your role (i.e., utilities, planning, land ownership and transfer, the trades, company law, health and safety).