Customer Experience jobs in United States

Application Deadline: 18 July 2025

Department: Karting

Employment Type: Permanent - Full Time

Location: Silverstone

• Karting Manager
• Assistant Karting Manager
• Workshop Team
• FOH Team
• Catering Team
• Kart Operations Team
• Drive Team
• Admin Team
• Instructors

• Directorate
• Head of Leisure
• Revenue and Marketing Teams
• Public Events Team
• Venue Operations Team
• Health and Safety Teams
• Finance and IT Departments
• External Suppliers

• Be instrumental in the opening phase, establishing all workshop operational standards.
• To be responsible for workshop related activity in accordance with company housekeeping and Health and Safety at Work standards
• Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
• Responsible for workshop daily operations, overseeing the management of the permanent and casual team, ensuring optimal kart utilisation, flawless execution of events and a seamless customer journey.
• Ensure all karts, tracks and equipment are maintained to the highest standard.
• Monitor and manage kart performance parity, safety and availability, working closely with the Kart Silverstone operations team.
• Be fully proficient in all Silverstone Karting systems, including booking, timing, etc.
• Oversee the onboarding and training of all new technician team members
• Take on ad hoc tasks as required by the Assistant Karting Manager.
• Deputise for the Assistant Karting Manager where required.
• Create and regularly review workshop SOP’s for all activities and tasks
• Oversee the fuelling operation, working in collaboration with the operations teams.

• Assist with the delivery of unforgettable experiences from a technical perspective.
• Maintain exceptional kart maintenance standards, addressing customer concerns swiftly and professionally.
• Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
  

• Champion department collaboration and communication to ensure seamless delivery of operations.
• Recruit, develop and inspire a high-performing team who are aligned with Silverstone’s values and culture.
• Lead training initiatives, ensuring all technicians excel in kart maintenance, safety protocols and kart handling.
• Manage workshop team rota’s, lateness and attendance, breaks and performance reviews in line with Silverstone policies, whilst ensuring costs are in line with financial budgets
• Support technicians with fleet maintenance and monitor productivity.

• Conduct regular inspections of the karts and workshop equipment.
• Develop and enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best practices.
  
  

• Manage budgets, including staffing numbers, training and consumable usage.
• Understand operational costs and implement strategies to enhance profitability.
• Identify cost saving opportunities and present to the Karting Manager.

• A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
• Exceptional customer service skills, with a passion for creating extraordinary experiences.
• Outstanding communication and problem-solving skills, thriving in high-pressure environments.
• Knowledge of industry trends, health and safety regulations and operational best practices.
• Strong understanding of operational frameworks, with experience creating and implementing operating standards from scratch.
• In-depth knowledge of health and safety regulations, operational best practices and industry trends.

• Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
• Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!