Customer Care Representative jobs in United Kingdom

As a Sales Account Manager you will be pivotal in driving growth and customer satisfaction across the construction industry — You will become the go-to expert, visiting customers in the field, positioning solutions to improve productivity, solve problems, and identify opportunities, ensuring meaningful impact in every interaction.

Hilti thrives on a direct B2B sales model, meaning your impact is immediate and meaningful. You’ll be championing real change in productivity, safety, and sustainability by showing up and being present.

From 18th December, our recruitment activity will slow as we enter our Christmas shutdown period. During this time, you may experience delays, and new applications submitted throughout this period will be reviewed after 5th January.

Thank you for your patience and understanding. We wish you a warm and wonderful festive season ahead and we look forward to reconnecting in the new year.

• Visiting customer locations and construction sites across your territory - Monday to Friday. Engaging with current, new, and returning customers to build strong relationships, generating leads and conducting sales every day.
• Plan your pipeline proactively, combining proven approaches with creative thinking to uncover new opportunities—supported by our advanced tools and training.
• Stay informed on products and market trends to bring a positive, solution-focused mindset to every customer interaction.

• A full, manual UK driving licence with no more than 6 points, and a willingness to travel to customer sites every weekday - Monday to Friday.
• Eligibility to work in the UK—please note that due to minimum salary thresholds, we are unable to offer visa sponsorship for Account Manager roles.
• Experience in a fast-paced customer focused position ideally as an account manager or in a business development position. or a qualified background in Engineering, Construction, or a technical field looking to transform your skills and experience in a new career.
• Excellent organisational skills and the ability to work independently, managing your time and priorities effectively.
• Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.
• A solution-oriented approach, with the ability to uncover customer pain points and present tailored, value-driven solutions.
• A natural sense of drive, curiosity, and motivation to succeed, learn, and grow.

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include :

• A competitive base salary and uncapped bonus potential.
• Company vehicle and a fuel / charging card.
• Extensive onboarding and training process and companywide events in Manchester.
• 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.
• You also have the opportunity to buy additional leave days each year.
• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.