Key Account Manager

Armac Martin; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury manufacturing company in Birmingham is seeking a Key Account Manager to enhance client relations and provide exceptional customer service. This permanent role requires a proactive individual with a finance-focused administrative background and a strong customer service orientation. The successful candidate will engage in building new relationships while ensuring existing client satisfaction. Key responsibilities include understanding client needs, tracking account performance metrics, and improving service processes. The position offers a full-time schedule, Monday to Friday.

Qualifications

• Experience in a finance-focused administrative support role.
• Previous experience in a customer service position.
• Positive, can-do attitude with good teamwork skills.

Responsibilities

• Understand client needs and provide tailored service.
• Build and maintain relationships with clients.
• Research new potential clients proactively.
• Provide exemplary customer service consistently.
• Track account performance and report metrics.

Skills

Customer service excellence

Proactive problem-solving

Relationship building

Job description

Job Overview

We are a luxury Manufacturing company in Birmingham looking for a talented and enthusiastic Key Account Manager to join our Business Development team. The role will be a permanent position, 39 hours per week. You will be reporting to The Business Development Manager. The successful candidate will have experience of providing a finance focused administrative support function. The ideal candidate will have experience customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems.

Shift pattern

Monday - Thursday 8am - 5pm

Friday 8am - 1pm

Key Responsibilities

• Understanding our client bases needs and providing the best service that suits them
• Building new relations and working on growing existing
• Proactive working. Researching & lining up new potential clients
• Deliver a customer-centric mindset
• Communicate issues and escape when necessary
• Consistently provide exemplary service
• Actively improve current processes to improve efficiency
• Communicate effectively with customers, extracting the right information from conversations
• Track account performance metrics and provide regular reports to clients and internal stakeholders

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