Enterprise Customer Success Manager

Justt; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading payments technology company in London is looking for an Enterprise Customer Success Manager. You will manage top-tier enterprise customers, drive growth, and ensure long-term success. Responsibilities include analyzing performance, executing expansion strategies, and leading business reviews. Candidates should have 5 years of experience in similar roles and a proven track record in building customer relationships. A strong analytical mindset and willingness to travel are essential for this role.

Qualifications

• 5 years of experience as a Customer Success Manager managing enterprise accounts.
• Proven track record in project management and cross‑functional collaboration.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
• Demonstrated success in building long‑term value‑driven customer relationships.
• Comfortable operating in fast‑paced dynamic environments.
• Willingness to travel several times a year.
• Experience in the payments industry - an advantage.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across commercial technical support and product dimensions.
• Analyze portfolio performance combining data and customer feedback to generate actionable insights.
• Identify and execute expansion opportunities to achieve growth targets.
• Define and drive retention strategies through structured account plans.
• Lead business review meetings to strengthen multi-level stakeholder relationships.
• Act as the go‑to expert on new feature releases ensuring effective customer adoption.
• Collect and communicate client feedback to influence product priorities.
• Deliver client training and enablement sessions to drive value realization.
• Collaborate cross‑functionally to expand regional presence.

Skills

SAAS

Customer Service

Cloud

Healthcare

Account Management

CRM

Salesforce

Infrastructure

Client Relationships

New Customers

Territory

Trade shows

Sales Goals

Sales Process

Analytics

Job description

Were looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers you’ll represent both the voice of Justt and the voice of the customer driving growth guiding clients through challenges and ensuring long-term success. You’ll work across commercial technical and product functions partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial technical support and product dimensions
• Analyze portfolio performance combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go‑to expert on new feature releases ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross‑functionally with Sales Product and Marketing to expand Justt’s regional presence

Requirements

• 5 years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross‑functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long‑term value‑driven customer relationships
• Comfortable operating in fast‑paced dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage

Key Skills

• SAAS
• Customer Service
• Cloud
• Healthcare
• Account Management
• CRM
• Salesforce
• Infrastructure
• Client Relationships
• New Customers
• Territory
• Trade shows
• Sales Goals
• Sales Process
• Analytics

Employment Type: None

Experience: years

Vacancy: 1