Customer Care Advisor jobs in United Kingdom

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We are looking for an Account Executive, Mid-Market who will play a critical role in driving sales and maximizing revenue with our customers. You will be responsible for targeting, building and nurturing positive relationships with key decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma.

This is a full time role in our London office within a hybrid environment.

• Create and manage a pipeline of Mid-Market accounts from inbound and outbound activity to consistently meet or surpass sales targets.
• Apply effective discovery and value‑selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (500‑5,000 FTEs).
• Align with executives on business challenges and gain sponsorship for enterprise‑wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term.
• Conduct thorough analysis to create account plans that outline company priorities and initiatives, multi‑threading at senior level to build on expansion opportunities.
• Manage a book of business by tiering accounts and initiating techniques to save contractions.
• Co‑create with cross‑functional partners to expertly position Figma, drive deals forward and ensure customer success.
• Leverage opportunities to advance executive‑level relationships through in‑person meetings and networking opportunities.

• Experience closing sales, over multiple years, for a software or SaaS business with a book of customers.
• Consistent performance meeting pipeline generation targets for net new business.
• Demonstrated experience successfully managing complex sales cycles (3‑9 months).
• A sales methodology and process that creates value for customers.

• Experience selling solutions to technical audiences at executive level (i.e. Engineering, Product, Design teams).
• Demonstrated ability to succeed in a changing environment.
• Certified in deal qualification and prospect discovery.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations‑ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location.
• Enabling closed captioning on video conferencing.
• Ensuring all written communication be compatible with screen readers.
• Changing the mode or format of interviews.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.