Store Host

RHR UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Greater London is looking for an enthusiastic customer service representative to act as the first point of contact for customers. In this role, you will deliver extraordinary experiences, handle complaints compassionately, and ensure timely feedback to enhance service levels. You should excel in communication, be flexible in catering to customer needs, and have a strong networking ability to represent the brand effectively. This position offers a unique opportunity to exceed customer expectations.

Qualifications

• Engage with customers confidently and professionally.
• Ability to provide tailored customer experiences.
• Demonstrate knowledge of international etiquette.

Responsibilities

• Act as a first point of contact for customers.
• Handle customer complaints effectively.
• Provide feedback to improve service levels.

Skills

Excellent communication skills

Customer-centric mindset

Flexibility

Networking

Job description

A Bit About The Role

Act as the first point of contact for customers

Be proactive in approaching

Deliver an extraordinary experience for all customers

Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond

Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team

Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

Make, tell and share stories

A Bit About You

Engage clearly, confidently and professionally with all customers, team members and managers

Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community

Be customer centric : excellent in delivering world class service

Have the ability to be flexible when it comes to meeting customer demands ensuring that each customer is given a bespoke shopping experience

Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate

Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly

Provide feedback from customers to the wider team to ensure increased service levels