puestos de Contact Center Manager en United States

Dagenham

£48,000 per annum

Pin Point Recruitment is proud to be partnering with a leading organisation in the direct mail and data-driven communications industry, currently seeking an experienced Senior Account Manager to join their Client Services team based in Dagenham.

As a Senior Account Manager, you will be the primary point of contact for a portfolio of key clients across the commercial, retail and financial sectors. You ll be responsible for nurturing long-term relationships, ensuring exceptional service delivery, and identifying opportunities to drive account growth through strategic collaboration.

This is a fantastic opportunity for a confident and motivated professional with strong client relationship management skills and proven experience within the direct mail industry.

• Build and maintain long-term relationships with key clients, acting as their main point of contact.
• Regularly engage with clients to understand their business goals, challenges and upcoming projects.
• Ensure high levels of client satisfaction and retention.
• Account Growth & Development
• Identify opportunities to upsell and cross-sell services within existing accounts.
• Proactively present new ideas, products and strategies to clients to help them achieve their objectives.
• Oversee the delivery of direct mail and data-led marketing projects, ensuring completion on time, within budget and to specification.
• Coordinate with internal production and operations teams to ensure smooth campaign execution.
• Develop and implement account strategies that align with client business objectives.
• Provide insights, recommendations and industry updates to position the company as a trusted advisor.
• Act as the escalation point for client issues, ensuring swift and effective resolution.
• Communicate clearly with clients and internal stakeholders to maintain confidence and trust.
• Work closely with sales, marketing and production teams to ensure client needs are met.
• Support the creation of tailored solutions for complex campaigns.
• Lead the onboarding process for new clients, ensuring a seamless transition and positive first experience.
• Provide training and support to help clients maximise the value of the company s services.
• Stay informed about direct mail and print industry trends, emerging technologies and competitor activity to support client development and strategic planning.

• Proven experience in account management within the direct mail or print production industry (essential).
• Strong relationship-building and interpersonal skills.
• Excellent communication, negotiation and presentation abilities.
• Strategic thinker with a proactive, problem-solving approach.
• Demonstrated success in growing client accounts and increasing revenue.
• Strong project management skills with the ability to manage multiple campaigns and deadlines.
• Confidence in learning and using client management and production software tools.

• Client‑Focused: Dedicated to understanding and meeting client needs to deliver exceptional value.
• Leadership: Capable of influencing and motivating cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in a fast‑paced environment, prioritising effectively under pressure.
• Continuous Improvement: Actively seeks opportunities to enhance service delivery and efficiency.
• Teamwork: Collaborates effectively with colleagues and partners to achieve business success.
• Accountability: Takes ownership for results and delivers on commitments.
• Integrity: Acts with honesty, respect and professionalism at all times.

If you re an experienced Senior Account Manager with a strong background in the direct mail industry, we d love to hear from you.

Apply today via Pin Point Recruitment and take the next step in your client services career.