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puestos de Contact Center Manager en Gran Bretaña

Temporary Customer Support Representative

Temporary Customer Support Representative
jobs.jerseyeveningpost.com-job boards
Gran Bretaña
GBP 22.000 - 26.000
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Puestos destacados:

Puestos: NhsPuestos: AdministrationPuestos: Work From HomePuestos: WarehousePuestos: Part TimePuestos: Customer Care AdvisorPuestos: RemotePuestos: Business AnalystPuestos: Project MangerPuestos: Software Developer

Empresas destacadas:

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Ciudades destacadas:

Trabajos en LondonTrabajos en ManchesterTrabajos en BirminghamTrabajos en LeedsTrabajos en BristolTrabajos en GlasgowTrabajos en EdinburghTrabajos en BelfastTrabajos en LiverpoolTrabajos en Nottingham

Vacantes parecidas:

Puestos: Finance ManagerPuestos: Manager MarketingPuestos: Marketing ManagerPuestos: Assistant ManagerPuestos: Manager HrmPuestos: Manager OperationPuestos: Manager ProcurementPuestos: Manager SalesPuestos: Change Management ManagerPuestos: Customer Care Manager

Temporary Customer Support Representative

jobs.jerseyeveningpost.com-job boards
Gran Bretaña
GBP 22.000 - 26.000
Descripción del empleo

Our client is seeking a highly motivated and customer-focused individual to join their team in Jersey as a temporary Customer Service Representative until the end of December. In this full-time role, you will work collaboratively to deliver an excellent customer experience by providing high-quality service to both external and internal customers. This role involves handling customer queries, processing payments, and supporting the business with administrative tasks.


Job Duties:

  • Welcome, assist, and direct visitors in a courteous and professional manner while adhering to security policies.
  • Troubleshoot common product or service issues at the first point of contact, escalating queries when necessary.
  • Provide accurate information about products and services via post, email, or telephone.
  • Attract potential customers by suggesting information about additional products.
  • Process customer payments by cash, credit card, or cheque and ensure transactions are accurately accounted for.
  • Reconcile and balance payment systems daily, reporting any anomalies or errors to the Finance Department.
  • Perform basic insurance administrative tasks and other ad hoc activities as required by the business.
  • Continuously develop your knowledge to deliver a high-quality, compliant service.
  • Suggest improvements to customer service processes and systems.
  • Maintain effective communication with colleagues and customers to enhance business performance.
  • Deliver short-term projects or activities as required by the Senior Customer Service Representative.

Job Requirements:

  • Experience in a busy, customer-focused service role.
  • Strong customer care and interpersonal skills.
  • Ability to prevent and manage conflict for smooth customer experiences.
  • Excellent written and verbal communication skills.
  • Solid understanding of Office software, including email.
  • Strong attention to detail and a methodical approach to work.
  • Ability to multitask, prioritise, and manage time effectively.
  • Willingness to learn about the insurance market and the client's products and services.

What You'll Love:

This is a great opportunity to contribute to a well-established organisation, supporting their Customer Service function through the end of the year. You will work within a collaborative environment where your suggestions for improvement are encouraged, and you'll gain valuable experience in a fast-paced customer service setting.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here

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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.

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