Contact Center Manager jobs in United Kingdom

Our client is seeking a highly motivated and customer-focused individual to join their team in Jersey as a temporary Customer Service Representative until the end of December. In this full-time role, you will work collaboratively to deliver an excellent customer experience by providing high-quality service to both external and internal customers. This role involves handling customer queries, processing payments, and supporting the business with administrative tasks.

Job Duties:

• Welcome, assist, and direct visitors in a courteous and professional manner while adhering to security policies.
• Troubleshoot common product or service issues at the first point of contact, escalating queries when necessary.
• Provide accurate information about products and services via post, email, or telephone.
• Attract potential customers by suggesting information about additional products.
• Process customer payments by cash, credit card, or cheque and ensure transactions are accurately accounted for.
• Reconcile and balance payment systems daily, reporting any anomalies or errors to the Finance Department.
• Perform basic insurance administrative tasks and other ad hoc activities as required by the business.
• Continuously develop your knowledge to deliver a high-quality, compliant service.
• Suggest improvements to customer service processes and systems.
• Maintain effective communication with colleagues and customers to enhance business performance.
• Deliver short-term projects or activities as required by the Senior Customer Service Representative.

Job Requirements:

• Experience in a busy, customer-focused service role.
• Strong customer care and interpersonal skills.
• Ability to prevent and manage conflict for smooth customer experiences.
• Excellent written and verbal communication skills.
• Solid understanding of Office software, including email.
• Strong attention to detail and a methodical approach to work.
• Ability to multitask, prioritise, and manage time effectively.
• Willingness to learn about the insurance market and the client's products and services.

What You'll Love:

This is a great opportunity to contribute to a well-established organisation, supporting their Customer Service function through the end of the year. You will work within a collaborative environment where your suggestions for improvement are encouraged, and you'll gain valuable experience in a fast-paced customer service setting.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here