Senior Account Manager - Client Services

Pin Point Recruitment; Essex; On-site; GBP 48,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Senior Account Manager to join their Client Services team in Dagenham. The role requires proven experience in account management within the direct mail industry, with an emphasis on building long-term relationships and delivering exceptional service. The successful candidate will thrive in a fast-paced environment, effectively manage multiple campaigns, and drive account growth through strategic collaboration.

Qualifications

• Proven experience in account management within the direct mail or print production industry.
• Strong relationship-building and interpersonal skills.
• Excellent communication, negotiation and presentation abilities.
• Strategic thinker with a proactive, problem-solving approach.
• Demonstrated success in growing client accounts and increasing revenue.
• Strong project management skills with the ability to manage multiple campaigns and deadlines.
• Confidence in learning and using client management and production software tools.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Engage with clients to understand their business goals.
• Ensure high levels of client satisfaction and retention.
• Identify opportunities to upsell and cross-sell services.
• Oversee the delivery of direct mail and data-led marketing projects.
• Communicate clearly with clients and internal stakeholders.

Skills

Account management experience

Relationship-building

Communication skills

Negotiation skills

Project management

Proactive problem-solving

Client management software

Job description

Senior Account Manager Client Services (Direct Mail Industry)

Dagenham

£48,000 per annum

Pin Point Recruitment is proud to be partnering with a leading organisation in the direct mail and data-driven communications industry, currently seeking an experienced Senior Account Manager to join their Client Services team based in Dagenham.

As a Senior Account Manager, you will be the primary point of contact for a portfolio of key clients across the commercial, retail and financial sectors. You ll be responsible for nurturing long-term relationships, ensuring exceptional service delivery, and identifying opportunities to drive account growth through strategic collaboration.

This is a fantastic opportunity for a confident and motivated professional with strong client relationship management skills and proven experience within the direct mail industry.

Key Responsibilities

• Build and maintain long-term relationships with key clients, acting as their main point of contact.
• Regularly engage with clients to understand their business goals, challenges and upcoming projects.
• Ensure high levels of client satisfaction and retention.
• Account Growth & Development
• Identify opportunities to upsell and cross-sell services within existing accounts.
• Proactively present new ideas, products and strategies to clients to help them achieve their objectives.
• Oversee the delivery of direct mail and data-led marketing projects, ensuring completion on time, within budget and to specification.
• Coordinate with internal production and operations teams to ensure smooth campaign execution.
• Develop and implement account strategies that align with client business objectives.
• Provide insights, recommendations and industry updates to position the company as a trusted advisor.
• Act as the escalation point for client issues, ensuring swift and effective resolution.
• Communicate clearly with clients and internal stakeholders to maintain confidence and trust.
• Work closely with sales, marketing and production teams to ensure client needs are met.
• Support the creation of tailored solutions for complex campaigns.
• Lead the onboarding process for new clients, ensuring a seamless transition and positive first experience.
• Provide training and support to help clients maximise the value of the company s services.
• Stay informed about direct mail and print industry trends, emerging technologies and competitor activity to support client development and strategic planning.

Skills & Experience Required

• Proven experience in account management within the direct mail or print production industry (essential).
• Strong relationship-building and interpersonal skills.
• Excellent communication, negotiation and presentation abilities.
• Strategic thinker with a proactive, problem-solving approach.
• Demonstrated success in growing client accounts and increasing revenue.
• Strong project management skills with the ability to manage multiple campaigns and deadlines.
• Confidence in learning and using client management and production software tools.

Key Competencies

• Client‑Focused: Dedicated to understanding and meeting client needs to deliver exceptional value.
• Leadership: Capable of influencing and motivating cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in a fast‑paced environment, prioritising effectively under pressure.
• Continuous Improvement: Actively seeks opportunities to enhance service delivery and efficiency.
• Teamwork: Collaborates effectively with colleagues and partners to achieve business success.
• Accountability: Takes ownership for results and delivers on commitments.
• Integrity: Acts with honesty, respect and professionalism at all times.

If you re an experienced Senior Account Manager with a strong background in the direct mail industry, we d love to hear from you.

Apply today via Pin Point Recruitment and take the next step in your client services career.