Customer Service Advisor

Manpower; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Service Advisor in Swindon. You'll be the first point of contact, providing 1st line IT support. Excellent communication and a genuine passion for customer service are essential. No IT experience required as full training will be given. This is a full-time, temporary position with a salary of £12.60 per hour.

Qualifications

• Background in customer service is advantageous.
• No previous IT experience is necessary.
• Full training will be provided.

Responsibilities

• Respond to incoming requests via telephone, email, and web chat.
• Log all requests in the call management system.
• Assign calls to relevant support teams.
• Action back office requests when required.
• Advise customers of known problems or workarounds.
• Keep customers updated on request progress.
• Work towards personal targets and contribute to team success.

Skills

Excellent communication skills

Passion for customer service

Willingness to learn

Ability to work independently

Strong problem-solving skills

Confidence under pressure

Job description

Salary: £12.60 per hour (Living Wage Employer)

Location: Porton Down, Salisbury

Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor.

In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients.

A background in customer service is an advantage, but no previous IT experience is necessary - full training will be provided.

What you’ll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the call management system
• Assign calls to the relevant support teams
• Action Back Office requests when required
• Advise customers and support teams of known problems or workarounds
• Keep customers updated on the progress of their request
• Work towards agreed personal targets and contribute to team success

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Interested, apply today

Job Info

Job Title:

Customer Service Advisor

Company:

Manpower

Location:

Swindon, Wiltshire

Posted:

Closes:

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time