Customer Service Advisor

TAYLORS; Northampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A property management company in Northampton is seeking a Customer Service Advisor to join their Lettings Department. The ideal candidate will manage property management and tenancy support while excelling in customer service. The role requires strong communication skills and the ability to stay composed under pressure. Competitive benefits include training, a workplace pension scheme, and annual leave that increases with service.

Benefits

Aviva Digi care

Gym discounts

Life assurance

Workplace pension scheme

23 days annual leave

Qualifications

• Proven experience in customer service roles.
• Strong communication skills with the ability to manage queries effectively.

Responsibilities

• Manage effective resolution of queries from clients.
• Coordinate urgent repairs and maintenance.
• Liaise with tradespeople and contractors.
• Organise safety inspections and remedial works.
• Assist customers with tenancy queries.
• Maximise customer retention through excellent service.

Skills

Strong customer service skills

Confident communicator

Good team player

Ability to stay calm under pressure

Excellent negotiation skills

Excellent planning and organizational skills

Good analytical ability

Job description

Customer Service Advisor

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Northampton. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Since 1973, Taylors success in helping people with their property needs means that we have expanded rapidly throughout the South and Midlands of the UK. With branches covering right across the region from Peterborough in the east to Cardiff in the west.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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