Customer Care Representative

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international certification company in the United Kingdom seeks a Customer Care Representative. You will support customers in management system certification, prepare price offers, and schedule audits. Ideal candidates will have a high school degree, at least 2 years in an admin role, and fluency in Czech or Slovak, alongside intermediate English proficiency. Join a diverse team and enjoy learning, development, and career growth opportunities.

Benefits

Independent and rewarding position

Global presence

Employee benefits

Learning, development & career opportunities

Qualifications

• Minimum 2 years of experience in admin position, preferably in certification services or consulting.
• Independence and high responsibility for entrusted tasks.
• Creativity and openness to new solutions and concepts.

Responsibilities

• Supporting our customers in the Management System Certification.
• Preparation of price offers and contracts.
• Scheduling audits, support for issuing certificates.
• Cooperating with other departments and units within DNV.

Skills

Excellent work organization

Fluency in Czech or Slovak

Intermediate level of English

Efficient communication

Education

High school degree

Tools

MS Office

Job description

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

Are you looking for a job in an international company? Can you manage various tasks and help to grow our existing customers? Can you manage complex situations and turn them into effective solutions? Do you put the customer first when facing a challenge?

Then you might be the person we are looking for to operate our large portfolio of customers within a wide range of industries.

To strengthen our team in Prague, DNV Business Assurance is looking for a Customer Care Representative.

Objectives & Responsibilities

• Supporting our customers in the Management System Certification
• Preparation of price offers and contracts
• Scheduling audits, support for issuing certificates
• Cooperating with other departments and units within DNV

Benefits

• Independent and rewarding position in our Czech and Slovak operations team in a welcoming working environment
• Being part of an organization with global presence
• Employee benefits
• Learning, development & career opportunities

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

• High school degree
• Minimum 2 years of experience in admin position, preferably in a comparable position in certification services or consulting
• Independence and high responsibility for entrusted tasks
• Creativity and openness to the use of new solutions and concepts
• Excellent work organization and proficiency in MS Office
• Fluency in Czech or Slovak and intermediate level of English
• Representative behaviorEfficient communication on all levels inside and outside of the organization

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices