Customer Service Advisor

Sunbelt Rentals UK & Ireland; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider based in Basildon is looking for a Hire Controller to enhance customer service. The role involves communicating with customers, managing orders, and ensuring a superior hiring experience. Ideal candidates will have a background in customer service, a knack for relationship building, and a proactive approach. The company offers a competitive benefits package including generous leave, life assurance, and pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment.
• Ability to build strong customer relationships.
• Hands-on approach to service delivery.

Responsibilities

• Communicate with customers via telephone and email.
• Manage orders from enquiry to post-hire feedback.
• Maximise upselling opportunities through product knowledge.

Skills

Customer communication

Relationship building

Problem-solving

Product knowledge

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of Hire Controller you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.