Customer Service Agent

Michael Page (UK); Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable recruiting firm is seeking a Customer Service Agent in Warrington, UK. The role involves responding to customer inquiries, processing orders, and maintaining records. Ideal candidates will have customer service experience and strong communication skills. This position offers a competitive salary, permanent employment, and various career growth opportunities in a supportive environment.

Benefits

Competitive salary

Permanent position

Comprehensive benefits package

Qualifications

• Experience in customer service roles.
• Ability to build rapport with customers and colleagues.
• Attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process customer orders and maintain records.
• Support the Customer Service team in achieving goals.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Proficiency with computer systems

Organized and detail-oriented

Tools

CRM software

Excel

Job description

• Work for an Growing Market Leader.
• Huge Progression Opportunities.

About Our Client

This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Collaborate with internal teams to resolve customer issues and provide updates.
• Maintain accurate customer records and update account information as needed.
• Assist with handling complaints, providing solutions, and following up to ensure resolution.
• Support the Customer Service team in achieving departmental goals and KPIs.
• Provide product information and guidance to customers when required.
• Identify opportunities to improve customer service processes and suggest enhancements.

The Successful Applicant

A successful Customer Service Agent should have:

• Any customer service experience.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Proficiency with computer systems, excel and customer relationship management (CRM) software.
• Excellent problem-solving abilities and a proactive approach to challenges.
• An organised and detail-oriented mindset to manage multiple tasks effectively.
• A customer-focused attitude with a commitment to delivering quality service.

What's on Offer

• Competitive salary ranging from £26,000 per annum, subject to increase post probation.
• Permanent position with opportunities for career growth.
• Supportive and professional work environment.
• Comprehensive benefits package to support your well-being.