Customer Service Advisor

Zoom Recruitment Services Ltd; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed term contract in London. The role involves managing customer inquiries and ensuring high-quality service. Ideal candidates should have excellent communication skills and previous call center experience. The position offers a salary of £25-30k and hybrid working after training.

Qualifications

• Excellent customer service skills and a confident telephone manner required.
• Experience in a similar role is ideal.
• Familiarity with systems like Zendesk and FSM preferred but not essential.

Responsibilities

• Serve as the primary contact for customer inquiries via phone and email.
• Resolve customer queries effectively to ensure satisfaction.
• Manage and optimize schedules using the Central Electronic Booking system.
• Collaborate with departments for timely ordering and availability.
• Identify and report operational issues for improvements.

Skills

Excellent Communication Skills

Experience in a Call Centre

Knowledge of Zendesk

Knowledge of FSM

Job description

Customer Service Advisor - 12 Month Fixed Term Contract with the potential to go permanent

I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service.
• Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
• Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules.
• Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.
• Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
• Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.

This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.

Early Shift: 8:30am - 5pm

Late Shift: 9am - 5:30pm

Annual Salary: £25-30k DOE

Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks.

Requirements:

• Excellent Communication Skills
• Previous Experience within a similar role ideally a Call Centre
• Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)

For more details apply today!

Please send an up-to-date CV via the email listed detailing your relevant experience to Lilly Douglas. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.