Customer Service Representative - French Speaking

Hewett Recruitment; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative fluent in French. This temporary position, based in Redditch, offers a competitive hourly rate of £16.12 and supports career growth into permanent employment. Candidates should possess strong communication skills, prior customer service experience, and be able to manage complex situations effectively.

Benefits

Competitive hourly rate

Temp-to-Perm opportunity

Comprehensive training program

Supportive work environment

Qualifications

• Fluency in French is essential, with additional languages a plus.
• Prior customer service experience with accountability for accounts.
• Strong problem-solving and multi-tasking skills.

Responsibilities

• Manage order life cycle for customer accounts ensuring timely fulfilment.
• Serve as the main contact for customers handling inquiries and orders.
• Collaborate with internal teams for efficient order processing.

Skills

Fluency in French

Exceptional verbal and written communication skills

Ability to multitask and prioritize tasks

Knowledge of MS Office products

Approachable and empathetic attitude

Tools

ERP systems

Job description

Customer Service Representative - French Speaking

Temp Opportunity

About the Role

Our client is seeking a skilled Customer Service Representative with fluency in French to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate.

Key Responsibilities of a Customer Service Representative

• Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
• Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
• Perform order management tasks, including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
• Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
• Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
• Support the development and enhancement of customer-centric practices, including documenting best practices and proactive communication strategies.
• Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
• Occasionally represent the company during customer visits, fostering strong relationships and providing in-depth support for their order lifecycle needs.

Requirements - Customer Service Representative

• **Fluency in French is essential** - additional European languages are an asset.
• Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
• Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
• Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
• Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
• Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.

We Offer

• Competitive hourly rate of £16.12 an hour
• Temp-to-Perm opportunity with career growth potential
• Supportive and inclusive work environment
• Comprehensive training program
• Regular working hours

Location

Redditch (Office based role)

Timings : 08:00 to 04:30 (40 hours week)

If you are available immediately and are happy to start ASAP, apply today!