Customer Service Advisor

Winsearch; Birch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Advisor in Birch, England. The role involves processing returns, managing orders, and delivering excellent customer support. Candidates should have proven customer service experience and strong communication skills. This is a temporary position with 40 hours per week, requiring attention to detail and teamwork in a fast-paced environment.

Qualifications

• Experience in a customer service role, preferably in a retail environment.
• Strong attention to detail and accuracy in work.
• Ability to communicate clearly and confidently.

Responsibilities

• Process customer return paperwork accurately.
• Respond to customer inquiries via email and phone.
• Support issuing refunds or replacements while ensuring accuracy.

Skills

Customer service experience

Organisational skills

Communication skills

Microsoft Office

Shopify or Warehouse Management Systems

Team player

Job description

Customer Service Advisor

Location: Heywood. Pay: £12.21 per hour. Hours: Mon-Fri, 40 hours per week (some weekend work may be required). Contract: Temporary, ongoing.

Please note: working hours may vary depending on business needs.

You must be available for an immediate start.

Role

We are seeking a proactive and detail-focused Customer Service Advisor to join our client in Heywood. The role involves delivering excellent customer support, processing returns, managing orders, and maintaining clear and accurate communication across internal departments. This is a fast-paced position where strong accuracy and customer care are essential.

Key Responsibilities

• Process and submit customer return paperwork to the Supervisor.
• Identify and report any product issues to the Supervisor/Manager.
• Respond to customer enquiries via email and phone in a timely and professional manner.
• Record accurate notes on customer accounts within the internal system.
• Support the issuing of refunds or replacement orders, ensuring accuracy.
• Manage data entry and reporting using Excel and internal platforms.
• Monitor courier dashboards and returns portals.
• Assist with outbound customer calls as required.
• Work towards KPI targets while maintaining a high standard of service.

Skills and Requirements

• Proven customer service experience, ideally within a retail environment (in-store or online).
• Strong organisational skills with excellent attention to detail.
• Clear and confident communication skills, both written and verbal.
• Competent using Microsoft Office and email platforms.
• Experience with Shopify or Warehouse Management Systems (WMS) is beneficial, but training can be provided.
• Positive, customer-focused attitude with the ability to handle enquiries professionally.
• Strong team player who can work effectively in a fast-paced environment.
• Physically fit, as some manual handling may be required (training provided).
• Previous experience in customer service, retail operations or logistics is desirable.

About Winsearch

Winsearch acts as an employment agency for permanent staff. We recruit across Engineering and Manufacturing, Food and Drink, Pharmaceutical, Supply Chain and Procurement, and Professional Services.

Consultant: Aleksandra Follert. Ref: IndWin.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.